We are looking to hire an enthusiastic Credit Consultant to join our high calibre team at Allianz in Melbourne.
Growing your career as a Full Time Credit Consultant is a terrific opportunity to develop competitive skills.
If you are strong in presentation, adaptability and have the right initiative for the job, then apply for the position of Credit Consultant at Allianz today!

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

Credit Control Officer | Melbourne

How far can you go with the support of leaders who want to bring out the best in you?

We have multiple opportunities in our Customer Operations Division for Credit Control Officers reporting to the Credit Operations Team Manager. You’ll be an integral member of a sizable team who are responsible for managing the reconciliation of intermediary accounts, as well as payments in and out of the General Insurance channel. In the role you'll apply knowledge and skills to ensure the timely collection of monies which may be outside credit terms.

You’ll be responsible for:





- Adhering to the accurate receipting of tasks daily in accordance with FSRA and company guidelines.
- Ensuring receipts are inputted accurately by carefully checking and following current procedures and that all dishonoured cheques from Intermediaries are actioned on the same day of notification by Finance.
- Maintain and comply with Group Credit Procedures and document safekeeping.
- Ensure the highest level of customer service support is provided to contribute to AAL profitability, according to targets set for service levels, policies outside credit terms, timeliness and cost.
- Manage customer refunds in a timely manner in line with agreed service level and ICA agreements.
- Perform both written and verbal account follow up with Allianz partners, to mitigate / minimise late payments of premium which exceeds Credit Term.

Key to your success:

- Proven experience in a credit control / accounts receivable or other similar position, ideally with experience in telephone collections within financial services.
- The ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- The ability to recognise, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills.




- The ability to make decisions both autonomously and collaboratively during expected or unexpected situations

What’s on offer:

- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flexibility you need so that you’re able to take care of what's important to you.
- Be excited to be part of a company that is making a positive impact at scale.
- Feel empowered to achieve your goals and supported to explore different career options.

About us:

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

Benefits of working as a Credit Consultant in Melbourne:

● Excellent benefits
● Opportunities to grow
● Competitive salary

📌 Credit Consultant - Urgent (Melbourne)
🏢 Leading
📍 Melbourne