We are hiring an energetic Applications Specialist to join our vibrant team at Macquarie University in North Ryde 2113, NSW.
Growing your career as a Full Time Applications Specialist is a outstanding opportunity to develop relevant skills.
If you are strong in cooperation, decision-making and have the right mindset for the job, then apply for the position of Applications Specialist at Macquarie University today!

PRIMARY DETAIL

Responsible for managing the ServiceNow platform, including the design, development, configuration of new system functionality and ongoing IT advice and support.

• Salary Package: From $99,739 to $108,139 (HEW Level 7), plus 17% employer's superannuation contribution and annual leave loading.
• Appointment Type: Full-time, continuing role
• Location: Macquarie University, North Ryde

THE ROLE

Macquarie University Information Technology (MQ IT) embraces the university mission to be bold, distinctive, progressive and transformational. Information Technology is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University. We strive for the efficient provision of services to better support the areas where we should be unique across the education, research and health portfolios within the University.

Application Services is responsible for providing the ongoing Business as Usual management and support activities associated with applications, platforms and technologies managed by MQ IT.

The Applications Specialist (ServiceNow) will be responsible for:

- Providing ServiceNow technical expertise to configure new solutions in line with the existing system architecture and design.
- Designing, development and enhancement of catalogue items, forms and workflows.
- Configuring and implementing various aspects of ServiceNow - UI, script includes, client scripts, business rules, ACL.
- Working closely with Project Managers and representatives of Faculties to understand business needs, provide progress updates and communicate issues that may impact project success.
- Liaising with Service Desk and the business to provide timely support including troubleshooting, training, user/group administration, and reporting.
- Continuous improvement of processes,



systems performance, working methods, and tools.
- Following the change control process to implement changes, enhancements, and bug fixes.
- Ensuring the latest release of ServiceNow is implemented in a timely manner with minimal or no disruption to operations.
- Vendor management and communication for escalation of critical issues.
- Producing reports based on defined measures, metrics and key performance indicators.
- Creating and maintaining solution design and operation documentation.

About You

You are an experienced IT professional, having been a subject matter expert in a relevant business domain, application platform or technology stack (principally ServiceNow). You will have knowledge of IT service management concepts and experience with their applications in an enterprise work environment supporting both cloud and hybrid on-premises application configurations. You will be an effective communicator, with good verbal and written skills with clients and other business stakeholders.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 56 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today .

To Apply
To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

- Demonstrated knowledge and experience as a subject matter expert in ServiceNow support functions, processes and procedures, particularly in relation into their application support requirements.
- Experience managing and leading high-performance teams consisting of technology professionals responsible for Level 2 and Level 3 technical support.




- Demonstrated experience in one or more of the following application development and support capabilities including requirements analysis, design, build and configuration, test, change management and training, release management, monitoring, tuning, and maintenance.
- Experience in incident response, resolution and post incident analysis of major incidents.
- Demonstrated analytical and problem-solving skills including the ability to analyse and interpret requirements and information from numerous sources.
- Proven experience in documenting operational support procedures.

* This position requires a criminal record check.

Role-specific Enquiries: Tony Stefanovski, Manager, Application Services (Platforms) via View email address on uniroles.com.au

General Enquiries: Rainki Kan, HR Administrator via View email address on uniroles.com.au

Applications Close: Wednesday, 15 March 2023 at 11:59pm (AEST)

If you're already part of the Macquarie Group (MQ University, View email address on uniroles.com.au, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

15/03/2023 11:59 PM

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub .

Full-time

Benefits of working as a Applications Specialist in North Ryde 2113, NSW:

● Excellent benefits
● Opportunities to grow
● Competitive salary

📌 Applications Specialist - Urgent Hire (North Ryde)
🏢 Leading
📍 North Ryde