We are hiring a motivated Call centre operator to join our all-star team at Ashdown People in Parramatta 2150, NSW.
Growing your career as a Full Time Call centre operator is a fantastic chance to develop productive skills.
If you are strong in critical thinking, adaptability and have the right personality for the job, then apply for the position of Call centre operator at Ashdown People today!
Call Centre Operator | 3 Month Contract | $35.53 p/h Incl. Super
A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 3 month contract. the training period will be in the office full time, there is potential to work from home once trained. This will be on a 2 week rotating roster - they will work the same shift for a 2 week period and will then transition to another shift. There is an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 - 10am start) , then a late shift (e.g. 11am start).
About the Role
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases • Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
About You
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Strong technical experience
Benefits of contracting through Ashdown People
- 5th largest supplier to the NSW Government
- Get paid weekly
- Rated 4.9/5 on Google Reviews with over 600 5* reviews for candidate feedback this year
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com
Benefits of working as a Call centre operator in Parramatta 2150, NSW:
● Learning opportunities
● Opportunities to grow
● Competitive salary
● Remote Work opportunity
📌 Call centre operator - Hiring Immediately (Parramatta)
🏢 Important Business
📍 Parramatta
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