We are hiring a resourceful Claims Officer to join our amazing team at Gallagher Bassett Services, Inc. in Adelaide.
Growing your career as a Full Time Claims Officer is a fantastic opportunity to develop useful skills.
If you are strong in project management, presentation and have the right drive for the job, then apply for the position of Claims Officer at Gallagher Bassett Services, Inc. today!

Your Role

In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury.

Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, the role is responsible for claim management functions, including providing administration support with a focus on internal and external customer service.

You will add value to Gallagher Bassett across the following:

Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner

Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer

Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames

Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims

Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation

Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary

Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders,



processing of invoices in a timely manner.

We’re interested in hearing from people who possess:

Recent work experience within a customer service-based role

Strong administration experience

Excellent communication and interpersonal skills as well as a team player attitude

Exceptional time management and organisation skills

Experience working within a dynamic fast paced environment

Previous claims management experience will be an advantage in this role as well as experience within the fields of Psychology, Allied Health or Law

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:

Staff benefits program with a wide range of discounts on offer

Flexible work hours

Paid parental leave

Staff referral incentive

Opportunities for ongoing education and development

Service recognition awards to celebrate your contribution to the company

Employee assistance program for yourself and your immediate family members

The opportunity to work for a company that gives back to the community through our Gentle Bear program

A brief overview on GB:

Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you – we want to connect!

If you think you can make a positive difference to our business please apply – we want to hear from you today!!

Only people with the right to work in this country will be considered for this role.

Benefits of working as a Claims Officer in Adelaide:

● Excellent benefits
● Opportunities to grow
● Market-competitive salary

📌 Claims Officer - Urgent Role (Adelaide)
🏢 Important Business
📍 Adelaide