About Us

FindStaff provides comprehensive employment solutions across both blue and white-collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced, and astute candidates for businesses of all sizes & requirements.

The Company

Our client is an independent, family-owned company based in Broadmeadows, with offices and distribution centres nationwide. They are currently looking for an experienced Customer Service/Sales Support qualified to join their team.

About the Position

- Manage inbound and outbound call traffic to all customers and provide a level of service that is "best practice".
- Provide customers with responses to queries in a timely fashion and proactively seek out opportunities to contact customers and add value to their business which will support the company sales force.
- Provide support to their team as well as the Sales Support Leader.
- Provide service to customers by responding to inquiries accurately and in a timely fashion as well as driving sales through Cycle Objectives, Deletions and Clearance opportunities and proactive Telecalls.
- Provides administrative services to support the company sales force.

Duties and Responsibilities

- Receiving incoming customer phone calls and managing email correspondence.
- Order taking - including keying in orders.
- Preparing customer quotes.
- Liaising with Business Development Managers.
- Contact customers in relation to order status and supply situation.
- Arrange for proof of deliveries in conjunction with warehouse / distribution and contracting staff.
- Proactively call customers and inform them of backorder and substitution information daily.
- General office duties.

Skills & Experience





- Proven Customer Service and Sales Expertise: Demonstrated experience in effectively managing inbound calls and inquiries within the building and construction sector, ensuring customer satisfaction and driving sales growth.
- Efficient Order Processing: Skilled in processing customer orders accurately and efficiently, coordinating product distribution, and ensuring timely delivery to clients.
- Versatile Administrative Skills: Ability to handle a wide range of administrative tasks in a fast-paced office environment, adapting quickly to changing priorities and demands.
- Proficient in MS Office: Confident in utilizing Microsoft Office suite, including Word, Excel, and Outlook, to streamline operations, manage data, and communicate effectively with team members and clients.
- Keen Attention to Detail: Meticulous in reviewing and verifying information to maintain accuracy in all tasks and documentation, ensuring high-quality service delivery and customer satisfaction.
- Strong Team Player: Collaborative and supportive team member, fostering positive working relationships and contributing to a cohesive and productive work environment through effective communication and cooperation

Benefits

- Permanent full-time position with highly respected family-owned business.
- Monday to Friday 9AM- 5PM (Onsite)
- Position based in Broadmeadows.
- Supportive team environment.

If you are a talented Customer Service/ Sales Support Representative, we invite you to apply. Click the Apply button today and send us a copy of your current resume along with a cover letter.
For any enquiries, please contact [email protected]

Please note, only shortlisted applicants will be contacted.

📌 Customer Service / Order Processing (Broadmeadows)
🏢 Important Company of the Sector
📍 Broadmeadows