About Us
Home in Place is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities. Home in Place is a recognised employer of choice; where we encourage innovation and we are passionate about investing is our employees by providing them with opportunities for professional development.

About the role
The Governance Administration Officer will report in to our Governance Team at our Head Office in Newcastle West, and will be responsible for delivering a range of quality administration tasks for Home in Place.

This position is available on a temporary contract until 03/01/2025 working part time on Thursdays and Fridays with potential for extension.

Key responsibilities will include:

- Provide administrative support and coordinate the workflow of the external complaints and appeals handling process
- Ensure formal complaints are investigated and responded to effectively and in a timely manner
- Provide support to staff processing, investigating, and responding to complaints and complainants
- Draft written correspondence in response to customer complaints and/or enquiries
- Assist other departments to resolve complex complaints
- Represent Home in Place at tenant forums
- Establish and maintain relationships with key stakeholders, internal and external
- Assist in the development and provision of training in relation to complaint handling
- Preparate timely and accurate monthly reports
- Assist with the submission of annual compliance returns
- Assist with the coordination of annual stakeholder surveys.

Essential Selection Criteria:
To be successful in this role; you will possess the following;

- Qualifications or relevant experience in Business Administration
- Demonstrated experience in complaints handling and/or client enquiries
- Demonstrated experience in problem-solving,



research and/or analytical skills
- Demonstrated high level organisational skills, including time management skills and experience in meeting deadlines, organisational targets, and the provision of timely and accurate reporting
- Well-developed interpersonal and communication skills, experience in building and sustaining positive relationships with team members, clients, and stakeholders
- Experience in dealing with confidential information and demonstrated capacity to maintain confidentiality and qualified standards of behaviour
- Computer literate and proficient with Microsoft Office Suite.
- Ability to be responsive, flexible, and agile in response to changing and competing demands.

Job Benefits
In addition to an attractive salary package, the successful applicant will also have access to:

- Not for profit salary packaging benefits to increase your take home pay
- Annual training allowance and paid study days
- Annual Leave Loading and Birthday Leave
- Hybrid working opportunities – work from our Newcastle West Office and from home
- Free, confidential counselling services via our EAP

How to apply
When applying, please ensure you address the key selection criteria as part of your application. Confidential enquiries may be made by contacting Amy Wright – Human Resources Officer on 02 4920 2600 or emailing [email protected]

Applications will be reviewed on receipt.

At Home in Place, we are committed to upholding our values of sustainability, empowerment and collaboration. Our hiring process focuses on merit, skills, and potential, ensuring that each candidate is evaluated fairly and objectively. We welcome applicants regardless of age, gender, race, ethnicity, religion, disability, or any other characteristic protected by law. Our goal is to create a workplace that not only respects but also celebrates the unique perspectives and talents of each individual.

Please note, agency referrals will not be accepted for this role.

📌 Governance Administration Officer (Newcastle West)
🏢 Recognized
📍 Newcastle West