We are on the lookout for an organized Group Administrator to join our diverse team at TAL in Sydney.
Growing your career as a Full Time Group Administrator is an awesome opportunity to develop productive skills.
If you are solid in adaptability, critical thinking and have the right mindset for the job, then apply for the position of Group Administrator at TAL today!
TAL is Australia’s life insurance specialist. Part of the Dai-ichi Life, one of Japan’s largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer.
What’s in it for you:
TAL is much more than a place to come to work. It’s a place to help our people grow. Develop leadership skills. Foster true diversity. Reward excellence. Work in a flexible, inclusive, and healthy environment.
TAL Employee Benefits:
- This role is a Hybrid role with 2 days in the office - NSW candidates only.
- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Coaching, mentoring, and training programs.
- Flexible work and leave options to support study, family, and lifestyle.
- A focus on wellbeing including health and product discounts.
Job Description
As an administrator you will be assisting the Team Leader and the Underwriting Teams in the delivery of service against key metrics (SLA and Quality), while also driving a high-performance culture within the team. You will also work closely will all business units to ensure ongoing growth and success.
Key Responsibilities:
- Managing day to day workflow to ensure meeting set KPI targets (SLA’s and quality)
- Working with the team alongside the team leader to identify knowledge gaps and create plans to address.
- any issues
- Ensure day to day compliance requirements are met, as per TAL guidelines with emphasis on the
- protection of sensitive customer information and develop frameworks to monitor this when quality
- checking
- Identify, investigate and manage compliance incidents. Undertaking root cause analysis and providing
- feedback / findings to leadership team
- Handling complex cases and complaint escalations and workflow monitoring
- Manage stakeholder (internal and external) relationships.
Qualifications
Knowledge and Technical Skills
- Strong interpersonal and relationship building skills
- Excellent negotiation, consultation and collaboration skills demonstrated at internally and externally
- Ability to effectively manage concurrent projects and initiatives at once and to deadlines
- Solid written, oral and public speaking capability across all levels of the organisation
- Ability to work autonomously.
- High attention to detail.
- Ability to identify process improvement opportunities.
- Good attention to detail and a rigorous focus on delivering quality output.
- Strong technical knowledge of Life Insurance and / or Superannuation business.
Additional Information
Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.
Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.
Let’s see where we can go together.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately .
Benefits of working as a Group Administrator in Sydney: