Customer Care & Claims Support ConsultantCustomer Care & Claims Support Consultant (Entry Level)North Sydney | Full-Time | Training Provided | Weekly PayI'm In The Right is Australia's leading accident management service, helping not-at-fault drivers navigate the stress and disruption of motor vehicle collisions.
From 24-hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.About the RoleAs part of our North Sydney team, you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment.
You'll receive full training - no prior industry experience required.Your responsibilities will include:Handling inbound and outbound calls with customersLiaising with Insurance Providers regarding claim detailsCapturing customer information and completing data entryEscalating cases to other teams or Team Leaders when requiredAbout YouYou genuinely understand what great customer service looks and feels like.




You're the type of person who naturally builds trust, communicates clearly, and always tries to make someone's day a little easier.You will thrive in this role if you are:Customer-focused and willing to go the extra mileA strong communicator with great rapport-building skillsReliable, organised, and comfortable in a team environmentCalm under pressure, with a positive attitudeIt's beneficial (but not essential) if you have:Customer service experience (retail, hospitality, call centre, admin)Solid problem-solving abilityTime-management and organisational skillsIf you bring the right attitude, we'll teach you the rest.Why You'll Love Working with UsThis is more than just a job - it's a chance to grow with a business that invests in its people and offers real career pathways.We offer:Comprehensive training and all tools providedSupportive team culture based on our core values: Customer Focused, Integrity, Improvement, Team, ReliableNovated Leasing optionsEmployee Assistance Program (EAP)Weekly payIncentive opportunitiesWork from home opportunities
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📌 Customer Care & Claims Support Consultant (New South Wales)
🏢 I'm In The Right
📍 New South Wales