Customer Service Specialist - Business CarePosition Title:Customer Service Specialist/ Business Care PartnerLocation:Box Hill or KeysboroughWork Arrangement: HybridEmployment: Permanent/Full Time.Come build your career.takes great people to achieve greatness.
People with a sense of purpose and integrity.
People with a relentless pursuit of excellence.
People who care about making things better For Those Who Make The WorldTM Sound like you?
Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, Hustler®, Cub Cadet®, STANLEY® and BLACK & DECKER®The Job:In this role you are responsible for ensuring that sales data and ordering expectations of Stanley Black & Decker's customers are met.
This role will be dealing directly with internal and external stakeholders with an overall focus on customer service excellence and order accuracy.In this role, you will get to:Deal directly with technical and general enquiries via telephone, electronically or face to face if requiredKeep precise records of discussions and correspondenceOffer written information to dealers and customers, analysing situations to resolve their enquiriesProcess compensation and refundsThe Person:You love to learn and grow and be acknowledged for your valuable contributions.
You're not intimidated by innovation.
Wouldn't it be great if you could do your job and do a world of good?
In fact,



you embrace it.You also will have:Previous experience in a phone-based customer service environmentA passion for building relationships with internal and external stakeholdersThe ability to liaise with a variety of different type of people of people including dealerships and customersExceptional communication and problem solving abilitiesThe ability to work on your own with minimal supervision and actively as part of a teamThe ability to work onsiteWhat's in it for you?
Discounts on Stanley Black & Decker tools and other partner programsAdditional leave: Annual Mental Health and Wellbeing Day1 day volunteer leave with Disaster Relief AustraliaAbility to join WHEREFIT (Gyms, activewear, food discounts among others)Access to LinkedIn LearningAnd More:Grow:Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.Belong: Experience an awesome place to work, where we have mutual respect and a outstanding appreciation for diversity, equity and inclusion.Give Back:Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Service Specialist - Business Care (Victoria)
🏢 Stanley Black & Decker
📍 Victoria