Network Customer Support Technician (Victoria)

Network Customer Support Technician (Victoria)

18 Aug
|
Aptella
|
Victoria

18 Aug

Aptella

Victoria

Help Deliver Australia & New Zealand's Most Reliable and Trusted Positioning NetworkAt Aptella, we deliver intelligent positioning and automation technology that helps customers work smarter, safer and more efficiently across mining, construction, geospatial and infrastructure industries.AllDayRTK is Aptella's high-accuracy GNSS correction service, supporting customers across surveying, construction, mining, agriculture and emerging technologies that rely on accurate, reliable positioning.We're looking for a technically minded AllDayRTK Technician to join our team in Bundoora, Victoria, helping us maintain and grow a reliable and trusted positioning network across Australia and New Zealand.The RoleThis is a hands‐on technical role where you'll work alongside an experienced team to keep the AllDayRTK network performing at its best.You'll help monitor and maintain the network, troubleshoot technical issues, support our customers and assist with the deployment and maintenance of GNSS infrastructure.It's a varied role combining technology, problem‐solving, customer support and occasional field work — ideal for someone who enjoys figuring out how things work and wants to continue developing their technical expertise.Key responsibilities include:Build, test and maintain GNSS CORS equipmentMonitor network systems and identify and troubleshoot technical issuesAssist with the installation and maintenance of network infrastructureSupport system upgrades, testing and continuous improvement initiativesWork with the wider team to deliver a consistently high level of customer serviceTravel to network and customer sites when requiredAbout YouYou're technically curious, practical and enjoy solving problems.You don't need to know everything about GNSS or CORS networks from day one.




We're looking for someone with a solid technical mindset, a willingness to learn and a genuine interest in technology.You bring:Experience in a technical, electronics, communications, surveying, IT or similar technical environmentStrong troubleshooting and problem‐solving skillsGood computer literacy and confidence learning new technologyExcellent attention to detailStrong communication and customer service skillsAbility to work independently and as part of a technical teamA proactive approach and willingness to learnCurrent Australian Driver's LicenceWillingness to travel when requiredExperience with GNSS, CORS networks, surveying, cartography, robotics, communications equipment, cloud services or positioning technology will be highly regarded but is not essential.Join a growing and innovation‐led business working at the forefront of positioning, automation and connected technology.What You'll GetProduct and technical trainingCareer development and learning opportunitiesHands‐on exposure to GNSS and positioning technologyA varied mix of technical, customer and field‐based workFlare discounts and wellbeing benefitsDiscounted gym memberships and health insuranceSupportive and experienced technical teamThe OpportunityThis is an opportunity to become part of the team behind a critical positioning network used by customers every day across Australia and New Zealand.You'll develop your technical skills, work with innovative technology and help ensure AllDayRTK continues to deliver the reliability, accuracy and service our customers depend on.If you're technically minded, enjoy solving problems and want to build your career working with high‐accuracy positioning technology, we'd love to hear from you.
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📌 Network Customer Support Technician (Victoria)
🏢 Aptella
📍 Victoria

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