We are searching for an energetic Operations Service Delivery Manager - Associate to join our productive team at JPMorgan Chase & Co. in Sydney.
Growing your career as a Full Time Operations Service Delivery Manager - Associate is a great prospect to develop relevant skills.
If you are strong in decision-making, critical thinking and have the right experience for the job, then apply for the position of Operations Service Delivery Manager - Associate at JPMorgan Chase & Co. today!

Job Description

As an Operations Service Delivery Manager ( OSDM) in the Fund Services team, you will take ownership of the issue and will assess, coordinate and manage any issues with the assistance of the relevant internal teams ensuring that service delivery standards are continuously in alignment with the terms of the service level agreement between J.P. Morgan and the client. As the OSDM, you must exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service. You will have a high degree of autonomy in the management of your client base, however you must be able to exercise reasonable judgment regarding the escalation of issues to the Relationship Manager, your client service team manager, and to appropriate operations managers.

As the OSDM, you will be assigned clients that you will take primary responsibility for, you will also become subject matter experts in one or more product areas, and ensure you proactively seek to understand internal, client or industry changes associated with your subject matter areas and drive that information for the benefit of the team.

Job responsibilities

- Establish schedule of service reviews with service delivery partners and conduct/run service reviews, and incorporate service metrics and client reporting.
- You will be responsible for follow through on service delivery issues emanating from service reviews.




- Create and maintain “Paths to Green” for service functions operating below client expectations.
- Facilitate regular communication across all internal teams to support consistent service delivery (virtual team meetings).
- Establish a rapport with the client that allows for joint tactical planning for client and J.P. Morgan driven initiatives.
- Take a lead role in all service delivery initiatives.

Required qualifications, capabilities and skills

- Minimum 5 years relevant industry experience in the financial services sector.
- Relevant knowledge and experience will be considered in conjunction with related business degree, or industry recognized training – Certified Public Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Strategic Integrative Accountants (SIA) & Australian Financial Security Authority (AFSA).
- Experience in, exposure to and interest in global financial markets, plan sponsor, fund distributor, or investment manager client base.
- Experience and exposure to Collateral Management, investment administration products including Portfolio Accounting, Unit Pricing & Financial Accounting.
- Experience in forming, building and leveraging internal and external client relationships
- Effective communication, influencing and negotiation skills.
- Ability to work under pressure, prioritise appropriately, meet deadlines and juggle simultaneous demands.

Preferred qualifications, capabilities and skills

- Proactively respond and adapt to change on a personal and professional level.



Support and influence strategies to support business transformations and enhancements to current practices.
- Take accountability for issues and actions and leverages relationships to ensure client and internal expectations are met.
- Continually display strong analytical and decision making skills.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Benefits of working as a Operations Service Delivery Manager - Associate in Sydney:

● Learning opportunities
● Advancement opportunities
● Attractive package

📌 Operations Service Delivery Manager - Associate - Get Hired Fast (Sydney)
🏢 Important Group
📍 Sydney