We are on the lookout for a creative AO3 Service Officer to join our productive team at Hays in Ipswich 4305, QLD.
Growing your career as a Full Time AO3 Service Officer is a fantastic opportunity to develop excellent skills.
If you are strong in decision-making, persuasion and have the right initiative for the job, then apply for the position of AO3 Service Officer at Hays today!

State Government | Ipswich location | $44.49 p/h + Super | Full time |

Your new company
This State Government Department is seeking to fill several AO3 Service Officer roles in their Ipswich office. This office is responsible for the collection and enforcement of unpaid fines and penalties in the state of Queensland.

Your new role
Service Officers undertake debt collection activities in a contact centre environment through various mediums, including by phone and in writing. Your duties will include:

- Provide accurate and consistent information, and/or education assistance, through various media to clients or their agents.
- Analyse, interpret and apply relevant legislation, information and data, exercising sound judgement to make effective decisions, assessments and/or recommendations. Depending on the specific position you are in, this may include functions relating to:
- making an assessment of a client's liability
- negotiating effectively and taking appropriate actions to recover outstanding revenue and finalising debts
- undertaking routine audits and quality assurance programs for compliance purposes
- undertaking agreed projects or work as a member of a project team to deliver project goals.

- Efficiently and effectively navigate office computer systems to input, manage,



retrieve and analyse information.
- Ensure your work complies with established guidelines, procedures and record keeping standards.
- Actively contribute to the achievement of agreed team performance standards.
- Work collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.

What you'll need to succeed

- Strong communication ability is essential.
- Experience in a high-volume contact centre environment is preferred.
- Experience in a debt collection / recoveries environment, and/or dispute resolution / negotiation experience, would be advantageous but is not essential.
- Fosters an inclusive workplace where health, safety and wellbeing is promoted and prioritised
- Build and sustain relationships to enable the collaborative delivery of customer-focused outcomes
- pursue opportunities for growth through agile learning, and development of self-awareness
- Ability to pass a Criminal History Check

What you'll get in return

- Contract role, commencing 17 April 2023 - 30 June 2023
- Ipswich location
- $44.49 p/h + Super
- State Government experience
- Weekly pay cycle

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email View email address on aplitrak.com.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508

Benefits of working as a AO3 Service Officer in Ipswich 4305, QLD:

● Company offers great benefits
● Opportunities to grow
● Market-competitive salary

📌 Service Officer - Urgent Role (Ipswich)
🏢 Recognized
📍 Ipswich