We are looking for an energetic AR Customer Service Officer to join our incredible team at Ambulance Victoria in Ballarat 3350, VIC.
Growing your career as a Full Time AR Customer Service Officer is a excellent opportunity to develop relevant skills.
If you are strong in communication, problem-solving and have the right mindset for the job, then apply for the position of AR Customer Service Officer at Ambulance Victoria today!

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of “Outstanding emergency health care every time” to life.

We are seeking 1 x full-time Accounts Receivable (AR) Customer Service Officer within the Financial Transactional Services Department. This is a permanent position currently based at Ballarat Business Centre.

About the role

AR Customer Service Officers are responsible for customer service engagements for debt resolution, undertaking accountabilities associated with telephone contacts, customer correspondence and administrative tasks relating to the resolution of consumer (patient) billing for AV service fees, to meet service delivery performance and statutory obligations.

Reporting to the Team Leader AR Customer Service, the main responsibilities of the role include (but are not limited to):

- Undertake accounts receivable and collections tasks, adhering to defined processes governed by AV procedure and policies, maximising timely debt resolution outcomes to meet service delivery performance and statutory obligations
- Manage high volume inbound and outbound calls in a timely manner,



supported by monitoring of performance dashboards and workload reporting
- Provide a high standard of customer service engagement with the ability to review specific circumstances to identify customer needs and provide appropriate support to resolve outstanding debt
- Maintain accurate records, with attention to detail and quality control, ensuring confidentiality is always maintained

About you

To be successful in this position you will have proven customer service skills with an ability to consistently meet performance call-handling targets and accuracy levels. You will be customer focused and adaptable to different personality types, fostering excellence in all customer engagements. Your attention to detail and quality control will drive high levels of accuracy, supported by a professional and mature attitude with sound judgement skills. You will have a strong work ethic, with the ability to work independently with minimum supervision, while also being a committed team member striving to achieve outstanding customer service while maximising debt resolution outcomes. A certificate in Business/Finance or equivalent is desirable but not essential.

Working At AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate.



We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that make a real difference, we want to hear from you!

Ambulance Victoria is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.

If you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manager listed under 'Contact Person'.

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check. By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

This position is graded at Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

Benefits of working as a AR Customer Service Officer in Ballarat 3350, VIC:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package

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