We are searching for an enthusiastic Client Service Officer to join our growing team at Queensland Health in Cairns Region, QLD.
Growing your career as a Full Time Client Service Officer is a fantastic opportunity to develop relevant skills.
If you are strong in project management, adaptability and have the right personality for the job, then apply for the position of Client Service Officer at Queensland Health today!
Your key responsibilities include:
- Accurately perform payroll functions including Rostering and rostering adjustments in a timely manner; liaising with line managers where necessary, to ensure accurate data and reporting is available to line managers to enable efficient workforce management.
- Work collaboratively with other team members within Payroll Services to optimise customer service and improve service delivery.
- Maintain a working knowledge of human resource system applications, industrial awards, agreements and policies associated with Payroll Services and system enhancements associated with functionality.
- Liaise with payroll services staff in relation to investigations/actions of errors associated with roster processing or roster adjustments.
- Maintain adherence with quality and assurance requirements, including completing checklists as required and ensure accurate filing and archiving of documentation in a timely manner and in accordance with business processes.
To be successful you will need the following key competencies including:
- Demonstrated ability to enter data into a computerised rostering solution in an accurate and efficient manner with experience (or the ability to rapidly acquire the skills) to utilise rostering adjustment solutions.
- Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
- Demonstrated ability to work within a team environment to meet established processing timeframes to ensure team outcomes are achieved.
- Demonstrated ability to utilise standard business processes and apply to all work processed to ensure accurate and timely pay outcomes.
Find out about the role in more detail and how to apply in the attached role description.
How to apply:
Please provide the following information to the panel to assess your suitability:
- Your resume , including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading‘key competencies (role specific criteria)'.
- Please attach relevant qualification and vaccination evidence.
Benefits of working as a Client Service Officer in Cairns Region, QLD:
● Company offers outstanding benefits
● Opportunities to grow
● Competitive salary