Are you ready to make a difference?

We are looking for a detail oriented and passionate customer service professional to bring their skills to a not-for-profit organisation.

This is a hands-on role assist Foodbank Victoria to get the right food, to the right people, at the right time. Use your data entry, invoicing and customer service skills to deliver food to the Victorian community!

Please note, this is a fixed term contract for a period of 10 months.

Why Foodbank:
We’ve been putting meals on the table for vulnerable Victorians since 1930. Meeting them where they are, on their terms, with solutions they need. Not only do we provide food to over 500 charities so they can feed their communities, but our direct distribution of free food is growing at a fast rate. From our 18-metre supermarket on a bus and Farms to Families fresh food regional markets, to our School Breakfast Club Program which now services over 1,000 Victorian schools, our coverage is expanding.

Why we’re right for you:

You’ll join a passionate team based in Yarraville, Melbourne where the community is at the core of everything we do, and people always come first. Our mission is critical, our vision is bold, and our plans are ambitious. You know that cliché ‘no two days are the same’? Ours is more like ‘no two hours are the same.’

What you’ll be doing:

- Maintain our databases so we know who our customers are, and where we are delivering food.
- Maintain responsibility for our Agency Portal including reviewing listed products, dates and changes to handling fees.
- Act as communication link between our internal departments to ensure seamless delivery of stock into programs and partners.
- Use data provided by the team analyst to review our stock position and prioritise access where necessary.
- Proactively offer stock to agencies to limit wastage.
- Maintain accurate and updated information on Salesforce including customer/agency creation and maintenance.
- Communicate with a variety of internal and external customers.




- Assist agencies and customers with orders as required.
- Prepare reports as requested.
- Perform general administrative tasks.

Why you’re right for us:

- You want to be a part of a brand that’s been around for over 90 years, and genuinely share our passion for our vision of healthy food for all.
- Relevant tertiary level qualifications and/or equivalent experience.
- Able to live and breathe our values of empowerment, accountability, integrity, respect, diversity and equality.
- Ability and willingness to drive in regional Victoria.
- Your superpower is building and managing relationships at all levels.
- You’re a top-notch communicator with great attention to detail.
- Organised & adaptable, with the ability to prioritise work to get things.
- Ability to work independently and in a team workplace.
- Great with numbers and analysing data.
- Experienced in using a CRM, preferably Salesforce.
- Experienced in the use of Microsoft Office Programs such as Word, Excel and PowerPoint.

We can offer you:

- Permanent full-time position.
- Access to salary packaging benefits to increase your take-home pay.
- Staff satisfaction rates above 80%
- An organisation focused on employee well-being.
- Engaging and social team culture.
- Flexible employment locations including Ballarat, Morwell, Brooklyn, Yarraville, and periodically WFH.
- Supportive team environment that embraces change and innovation.

Keen to apply?

- Review the Position Description on our website in the ‘Careers’ section www.foodbankvictoria.org.au and get to know us before you apply.
- Email your application to [email protected]
- Applications to include an up-to-date resume and cover letter telling us why this is the role for you.
- Ensure you hold and maintain a current driver’s license and be prepared to drive.
- Ensure the ability to obtain and maintain a valid Working with Children Check, and willingness to undertake a criminal record check.
- Must have permanent working rights with no restrictions in Australia.
- We review applications as they’re received, so don’t delay. Early applications will be prioritised.

📌 Community Support Coordinator (10 month contract) (Yarraville)
🏢 Recognized
📍 Yarraville