We are looking to hire a motivated Customer Care Consultant to join our high calibre team at Momentum Energy Pty Ltd in Melbourne.
Growing your career as a Full Time Customer Care Consultant is a great opportunity to develop productive skills.
If you are strong in people management, project management and have the right initiative for the job, then apply for the position of Customer Care Consultant at Momentum Energy Pty Ltd today!

Customer Care Consultant

You might have seen Momentum Energy advertising a bit recently?? That’s because we are creating a team of Champions here at Momentum! We have lots of opportunities to grow and shape your career with over 60 internal movements in just the last financial year alone. This means we are on the hunt again for curious and passionate problem solvers who are genuine people’s people. In other words, the best of the best when it comes to no-bull authenticity in their communications with other humans!

We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, please reach out to us about any adjustments or support you may require.

We’re here to ‘make energy more human’. Of course, to do that, we need more great humans. Want to help?





- Are you genuinely caring about other people and can easily put yourself into someone else’s shoes?
- Are you a curious and natural problem-solver?
- Is getting to the bottom of an issue and finding ways to fix it second nature to you?
- Are you an authentic, no-bull kind of person who can build genuine rapport with customers over the phone?
- Are you patient, resilient and versatile?
- Do you have bucket loads of team enthusiasm and a ‘we got this!’ attitude?

If yes, we’d love to hear from you!

You don’t need any call centre experience, but if you have some – awesome! And if it’s within the energy industry – even better!

About the role:
As a member of Momentum Energy’s Customer Care team, you’ll respond to a range of enquiries and requests from residential and business customers over the phone or other channels. People have lots of different reasons for contacting their power company – questions, complaints, changing contact details, checking if there’s a better price – and these are the kinds of things you’ll help them with. Don’t worry, you’ll get top-notch training, so you’ll be an energy whizz before you answer any calls.

What's in it for you?
Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training,



give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based at our Cambridge offices, we are also open to offering you the option to occasionally work from home, chat to us about what this could look like for you!

What you can expect:

Momentum has a great work-life balance and offers advantages like wellness programs, staff reward programs, flexible working arrangements and special staff energy rates.

We are super proud of where we work, our workplace and work culture, we love working here! We are forward thinkers and a great bunch of humans. We have amazing indoor and outdoor breakout spaces for lunches and BBQ’s and company events, pool table, table tennis and a whole lot more!

As well as an attractive full-time salary of $55k plus super, you’ll benefit from all of the above!

Some important info:

If you’re successful, you will be working a 7.5 hour day on a rotating roster from 8am – 6pm Monday – Friday. You’ll need to be available for regular shifts during these hours in a full-time capacity of 37.5hrs per week, commencing on full-time paid training on Thursday 8th of June 2023.

We are also seeking interest from applicants looking for permanent part-time, this could be three days a week or working school hours, however, you will need to be able to commit to the first 6 weeks of full-time hours. If this is an option for you, please apply!

Benefits of working as a Customer Care Consultant in Melbourne:

● Company offers excellent benefits
● Advancement opportunities
● Advantageous package

● Remote Work opportunity

📌 Customer Care Consultant - Urgent Role (Melbourne)
🏢 Recognized
📍 Melbourne