We are looking to hire an experienced Customer Relationship Manager to join our passionate team at ARMA Group Holdings Pty Ltd in Sydney.
Growing your career as a Full Time Customer Relationship Manager is a terrific opportunity to develop relevant skills.
If you are solid in presentation, cooperation and have the right mindset for the job, then apply for the position of Customer Relationship Manager at ARMA Group Holdings Pty Ltd today!

ARMA Group is a rapidly growing ASX listed specialist provider of contingent debt recovery solutions, based in trendy “The Grounds” Alexandria. We provide innovative and industry leading technology that transforms the way business’ engage their customers regarding payments and service a large number of clients across all industry sectors – including some of Australia’s best known brands.

In keeping with ARMA’s commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes.

As a Customer Relationship Manager, within the Projects Team, you will be responsible for building and maintaining positive relationships with our customers, handling inbound and outbound phone calls, problem-solving, and objection handling to achieve account resolution. You will be expected to manage commercial workflows, complete required administrative tasks and collaborate with our internal teams to ensure a seamless and effective debt recovery process.

Responsibilities

• Handling inbound and outbound phone calls

• Negotiating payment with customers to achieve positive financial outcomes for all

parties.

• Problem solving and objection handling to achieve account resolution

• Manage the projects designated commercial workflow and client requirements





• Liaising with designated clients as and when required to ensure an exceptional

ongoing service delivery level.

• Continue to learn and develop

• Assist with staff training as and when required

• Maintain a strong relationship with all team members

• Ensure that you are always working within the required industry compliance and

regulations.

Requirements

• Proficient in Microsoft Office and a quick learner of database platforms

• Accurate keyboard skills and proven ability to enter data at the required speed

• Knowledge of clerical and administrative procedures

• Developed written and verbal communication skills with the ability to demonstrate emotional intelligence, specifically in displaying respect and empathy.

• Proactive approach to developing relationships with internal and external stakeholders.

• High level of attention to detail

• Strong time management skills and multi-tasking skills

• Debt collection process knowledge

• Customer Service experience

What We Can Offer You!

The ARMA family culture is the backbone of our success and working environment. This is why we have such a high calibre of individuals within the business and an amazing retention rate…it all comes down to the fact that we care about our family. Just a few of the benefits of being part of this family community include:

• Fantastic training program for all new staff that is focused on customer care and hardship, as well as other ongoing development and growth opportunities.





• Leadership Development Program.

• Flexible working and WFH options.

• Generous incentives and rewarding bonus scheme for all staff when achieving KPIs.

• EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.

• Being part of a larger and rapidly going ASX list group of companies.

• Possible employee share options scheme.

• Fun …we work hard and as a result recognise the need for fun! Whether this be having a time out playing the PS5 or a game of table tennis to our epic monthly team outings and annual parties!

• An all inclusion and diverse environment that encourages and desires everyone’s feedback and input. Demonstrated through such programs as our FLT (Female Leadership Team).

Equal Opportunity Employer

ARMA aspires to be the exemplar employer of choice for people from diverse backgrounds. ARMA aims to ensure equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.

To apply please submit your resume and cover letter via the below link. Candidates without permanent Australian residency or a valid work visa need not apply. For more information contact Kerryn O’Brien – View email address on jobs.swagapp.com

To find out more about our company visit

We look forward to hearing from you!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Benefits of working as a Customer Relationship Manager in Sydney:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Customer Relationship Manager - Hiring Now (Sydney)
🏢 Nameless
📍 Sydney