We are hiring an energetic Customer Service & Licence Testing Officer to join our passionate team at Hays in Melbourne.
Growing your career as a Full Time Customer Service & Licence Testing Officer is an amazing opportunity to develop excellent skills.
If you are strong in problem-solving, teamwork and have the right mindset for the job, then apply for the position of Customer Service & Licence Testing Officer at Hays today!
Customer Service & Licence Testing | CBD/Carlton location | Temp/Ongoing contract | October start
Your new company
A long-established public service organisation, our client services millions of Victorians each year. Due to increased business needs, their offices in the CBD and Carlton are seeking two experienced customer service professionals to join their team in the capacity of Customer Service/Licence Testing Officers.
Your new role
- You will be the first point of contact greeting all customers, directing and assisting them with queries
- You will be responsible for resolving and responding to a wide range of customer service queries and transactions
- This will be a fast-paced face to face environment
- You may also be required to be cross trained to be a computer license testing officer when the business requires.
- You will be rostered between 20-38 hours a week - you must be flexible to work across Carlton & the CBD branches 3-5 days per week
- The branch hours of operation are 8:00am - 6:00pm, Monday - Friday
What you'll need to succeed
- Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customers enquiries is a must
- You will have recent and relevant face-to-face customer service experience
- You will be tech savvy in assisting customers with a variety of licencing and registration enquiries
- You must have a full valid driver's licence and a clean driving history (driving history check will be required)
- Flexibility to work across several offices within reasonable travel distances
- Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality
- Flexibility to work a range of different hours and commit to on call shifts when not rostered on
What you'll get in return
- You will receive comprehensive training with ongoing support
- You will be a part of an excellent work culture
- You will be placed on an ongoing temporary contract with competitive pay of $31.53 ph + super
- No weekend work
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.