Job Title: Customer Service & Sales Manager (Temporary 2 months, with look to permanent work depending on results.

Location: Remote

Company: Dimples Grocery Store

Job Type: 2 month contract full time hours.

About Dimples:
Dimples is a newly formed grocery store, committed to providing high-quality produce and exceptional customer service. As we grow, we are looking for a dedicated individual to manage our customer interactions and chase sales through direct communication channels.

Role Overview:
We are seeking a motivated and organised individual to manage customer service inquiries and actively engage in sales outreach. The role will involve responding to customer queries, resolving issues, and following up with leads to drive sales. Majority of communication will be conducted via SMS, so excellent written communication and the ability to build rapport quickly are essential. The successful candidate will also manage basic CRM data, ensuring all customer interactions are recorded and tracked.

Key Responsibilities:

- Handle customer inquiries, complaints, and concerns via SMS in a timely and qualified manner.
- Proactively follow up with customers regarding sales leads and potential orders.
- Chase and close sales opportunities,



ensuring customer satisfaction throughout the process.
- Update and maintain a basic CRM system to track customer interactions and sales.
- Ensure smooth communication between customers and internal teams.
- Report on customer service trends and provide feedback on ways to improve the customer experience.
- Assist with any ad-hoc tasks related to customer service or sales.

Skills & Experience:

- Proven experience in customer service and/or sales, ideally with ecommerce esperience
- Exceptional written and verbal communication skills, with a focus on SMS communication.
- Ability to follow up with customers, resolve issues, and close sales effectively.
- Strong organisational skills and attention to detail.
- Familiarity with CRM systems or the ability to learn new software quickly.
- Self-starter with the ability to work independently and meet deadlines.

Contract Duration: 2-3 months, with potential for extension depending on business needs.

How to Apply:
Please submit your CV and a brief cover letter detailing your experience in customer service and sales. We look forward to hearing from you!

📌 Customer Service and Sales (Sydney)
🏢 Important Group
📍 Sydney