We are looking for a creative Customer service lead to join our amazing team at LanguageLoop in Melbourne.
Growing your career as a Full Time Customer service lead is a terrific opportunity to develop exceptional skills.
If you are strong in adaptability, planning and have the right mindset for the job, then apply for the position of Customer service lead at LanguageLoop today!

Do you have experience in managing people? Do you love to drive excellence? Are you ready for a challenge? Read on for your next opportunity.

The Opportunity

In this newly created role and working with the latest technology in phone systems, you will be responsible for driving an efficient and effective customer service delivery team. You’ll do this by leading and developing workforce management and quality management initiatives for the Customer Service Officers, which will provide a high level of service to satisfy internal and external customers.

What you’ll be doing:

- Drive an outstanding customer service culture in the delivery of interpreting services.
- Lead and inspire the multi-disciplinary Interpreting Operations staff in delivering quality and consistent customer service experiences.
- Effective management and adherence monitoring of Customer Service deliverables and requirements concerning key metrics, KPIs, and associated operating policies and procedures.
- Prepare and communicate workforce plans and staff rostering and consult with other internal key stakeholders as required in order to meet demand.
- Develop, implement and monitor quality management processes and systems that support efficient service delivery within the Interpreting Operations team.

Build individual and team capability, including identifying skills gaps, managing individual and team performance,



and feedback/coaching and developing staff.

About you and what you’ll bring:

- Experience at a management level in an operational, customer-focused environment with demonstrated responsibility for employees and budgets
- Ability to apply a high level of communication skills professionally with a variety of stakeholders
- High level of people leadership within a complex and fast-paced environment
- Ability to use Microsoft Office applications at an intermediate to advanced level
- Ability to utilise a range of software and platforms built for purpose
- Excellent communication and presentation skills
- Ability to analyse, research and prepare reports that are solutions focused

What we offer:

- Internal and external professional development opportunities
- A genuine approach to flexibility in the workplace
- Annual personal learning subsidy
- A supportive and vibrant workplace

Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application. Applications will close Sunday, 15 May 2023.

This is a full-time fixed-term position (12 months).

If feel you meet the criteria for this exciting and rewarding position, we look forward to hearing from you! Please send a cover letter outlining your experience and an up-to-date resume to View email address on jobs.institutedata.com with Customer Service Lead in the subject line. LanguageLoop promotes equal employment opportunities and we embrace a diverse and inclusive work environment. Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds and all abilities are encouraged to apply.

Benefits of working as a Customer service lead in Melbourne:

● Company offers excellent benefits
● Opportunities to grow
● Competitive salary

📌 Customer service lead - Urgent Role (Melbourne)
🏢 Recognized
📍 Melbourne