Our client is a global leader in their industry, producing high quality, European engineered products for their business to business clients throughout Australia.

They are growing and have established this brand new role to support their goal of providing the best customer experience in the industry.

Their product range is extensive and they service customers across the country from their Australian HQ in Brisbane.

Initially this role will be focused on leading their small team of customer service staff and developing the capabilities of the team through good process, service excellence and exemplary leadership.

Beyond that you will work across the broader after-sales team to provide your guidance and knowledge to support their customers through every post-purchase contact with the business. Their products require complex installation and an on-going maintenance and servicing program which runs for the life of the product over many years.

You will be an experienced customer service leader, ideally in with a background in business to business product based companies. You have built customer service models, have developed teams and have a background in the continuous improvement of people, processes and customer service practice.

Our client is part of a bigger world-wide business group (numbering more than 20,000 people across 18 countries) and offering long-term career paths for the right person.

This is a great opportunity for an ambitious, enthusiastic,



customer-centric person to build our customer service capability.

This is the perfect role for you if you;

- Are proactive and enjoy identifying and taking on new challenges;
- Have lots of energy and drive and enjoy positions that keep you busy and on the go;
- Are open minded when it comes to change and trying things a new way;
- Genuinely care about your teammates, your customers and supply partners alike; and,
- Aspire to get things right first up.

You will have an enquiring mind, always looking for better and smarter ways to work. You will identify upskilling opportunities for your team and you will be looking to participate in business improvement initiatives across the broader team.

This position is ideally suited to someone with several years’ experience in a B2B customer service workplace

Additional Selection Criteria include;

- Excellent communication skills – you will be an honest and clear communicator who connects well and engages others;
- Strong planning and organisational skills – complemented by a methodical approach and strong attention to detail;
- The knack for problem solving – you’ll view problems as opportunities and persist until the best solution is found;
- Good computer skills – we’re in search of a ‘tech savvy’ individual who can bring fresh ideas and new efficiencies, and;
- Sound numeracy and literacy skills.

To apply please click on the ‘Apply Now’ button below.

📌 Customer Service Manager (Brisbane)
🏢 Nameless
📍 Brisbane