We are looking to hire a capable Customer Service Officer to join our diverse team at Boral in Perth.
Growing your career as a Full Time Customer Service Officer is a terrific opportunity to develop relevant skills.
If you are strong in presentation, problem-solving and have the right experience for the job, then apply for the position of Customer Service Officer at Boral today!

About Boral

Boral is the largest integrated construction materials supplier in Australia, producing and selling a broad range of construction materials, including aggregates, cement, concrete, asphalt, and recycled materials. Employing more than 5,000 employees and contractors, Boral's operations span across 367 operating and distribution sites nationally. Boral is proudly pursuing a lower carbon future through its products and services, for the generations to come.

About the Prospect

We are actively recruiting for Customer Solution Agents to join our local Customer Service Centre at Perth Airport. Reporting to the Team Leader, you will be responsible for capturing orders, providing delivery updates and resolving a variety of enquiries. As the primary contact for our customers, you will actively partner with internal departments to ensure that all requirements are met.

This is a fantastic stepping stone into the construction industry. Full training on processes and systems will be provided.

Successful candidates will be offered full-time hours across Monday to Friday, and overtime on Saturdays.

Duties

- Receive telephone orders and enter details into our systems
- Provide product information and help us improve our customer interactions by building excellent relationships with our loyal customer base




- Understand production capabilities of our plant and truck network to coordinate a cost-effective supply arrangement with your customer
- Utilise satellite vehicle tracking systems to monitor deliveries and provide delivery status information to customers
- Partner with Production, Sales, Technical, Transport and Credit teams

Skills & Experience

- Previous experience in a customer service role is desirable
- Excellent communication and problem solving skills to identify and resolve customer issues/orders
- Proven ability to learn and meet the challenges of an ever changing environment
- Proficiency with navigating multiple systems
- Ability to work effectively within a team

What’s on Offer?

- Competitive salary package + overtime
- On-site parking and on-site gym
- A collaborative, fast-paced environment that’s guaranteed to make your day go quickly
- Enjoy the satisfaction of finishing the day and leaving work at work
- Drive around Perth with family and friends and say, “See that? I helped build that!”
- An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success
- A working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people
- Equal Opportunity Employer – Indigenous candidates are encouraged to apply
- Access to a variety of support networks including Boral Employee Assistance Program

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.

Benefits of working as a Customer Service Officer in Perth:

● Company offers great benefits
● Advancement opportunities
● Attractive package

📌 Customer Service Officer - Fast Hire (Perth)
🏢 Recognized
📍 Perth