We are on the lookout for a creative Customer Service Officer to join our incredible team at Hays in Melbourne CBD, VIC.
Growing your career as a Full Time Customer Service Officer is an incredible opportunity to develop excellent skills.
If you are strong in adaptability, decision-making and have the right experience for the job, then apply for the position of Customer Service Officer at Hays today!

CUSTOMER SERVICE AND ADMIN | FULL TIME PERMANENT POSITION | SOUTH MELBOURNE

Your New Company

A disruptive energy innovator achieving significant compound growth with a vision to transform energy markets and customer experiences. Based in South Melbourne, the company operates across Australia. The company is known for its engaging and rewarding environment and for its investment in its people to achieve their aspirations.

Your New Role

You will perform your role with an emphasis on quality, accuracy, timeliness, compliance and excellent customer service that drives a process of continuous improvement in practices, outputs and to foster and develop constructive working relationships across the company. The 'can do, will do' persona is preferred.

Your responsibilities

- Managing incoming calls and customer service enquiries by identifying and assessing customers' requirements
- Providing accurate,



valid and complete information to customer enquiries via phone and emails
- Monitoring and assigning accounts with outstanding debts to Collections team
- Planning and implementing a course of action to recover outstanding payments
- Finding, locating and contacting debtors via phone calls, emails and post to make enquiries on their payment status
- Overseeing, handling and answering questions or complaints
- Using CRM systems to keep detailed notes regarding conversations with customers and outcomes

What you need to succeed

- You MUST have collections experience
- Customer service experience in a call centre
- High attention to detail
- Energy Industry experience in same or similar role (Desirable but not essential)
- Intermediate Excel skills

What you will get in return

- $58k-$65k + super (depending on experience)
- Friendly and helpful setting
- South Melbourne location
- Significant career progression in a high growth company
- Diverse and inclusive culture

What you need to do now

Click apply now to send a copy of your resume to View email address on aplitrak.com

SA Licence number : LHS 297508

Benefits of working as a Customer Service Officer in Melbourne CBD, VIC:

● Learning opportunities
● Opportunities to grow
● Attractive package

📌 Customer Service Officer - Hiring Fast (CBD)
🏢 Important Group
📍 CBD