We are looking to hire a focused Customer Service Officer to join our incredible team at Hays in Wollongong 2500, NSW.
Growing your career as a Full Time Customer Service Officer is a outstanding opportunity to develop productive skills.
If you are strong in project management, adaptability and have the right mindset for the job, then apply for the position of Customer Service Officer at Hays today!

Are you a Customer Service enthusiast who has good data entry & communication skills, looking for new opportunities? Here's a great permanent job for you!

Your new company

Our client is one of Illawarra most wanted employer who is market leader in its industry and has been in business for more than 100 years. They pride themselves on their company values and culture.

Located near the beach with a great view and calming environment, the business is looking for 2 x customer service superstars to join the team

Your new role

As a Customer Service Representative you would deliver outstanding customer service as part of the sales team, including answering customer enquiries and providing information clearly and concisely, entering sales orders accurately and in a timely manner, contributing to marketing initiatives and undertaking special projects when needed.

Customer Service

- Process sales orders and credit adjustments
- Answer customer enquiries regarding product range, price and delivery
- Proactively update customers when changes to orders, stock availability and delivery occur
- Receive customer's technical enquiries and provide suitable references
- Process and manage customer credit claims using the Event Management System through to conclusion
- Check inventory and pricing reports systematically and make necessary adjustments as required
- Administration




- Filing of orders and credit claims
- Management, actioning and archiving of the CSC email inbox
- Comply with OH&S; & E requirements
- Understand and comply with quality systems requirements
- Vigilantly and accurately complete data entry

What you'll need to succeed

- + 1 year of work experience providing excellent customer service (telephone, email and face to face) along with ablity to enter data accurately

- Ability to work with a high degree of independence, whilst understanding the importance of teamwork and communication.
- A self-starter, high energy levels
- Fun, vibrant personality who is comfortable talking with people
- Willingness to learn
- Excellent communicator
- A high standard of professional conduct, integrity and honesty.
- Able to develop strong relationships with customers
- A strong commitment to safety and safe work practices.
- Adhere to company procedures and policy
- Strong PC skills including experience with Microsoft Office software & ERP system

What you'll get in return

- In return you will receive a permanent role with an industry leading organisation based in Wollongong, NSW.

- A salary of $55000 - $58000 + superannation is on offer as is an opportunity to further develop your skillset and build a long term career.

- The team is wonderful and the business has a great work culture.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508

Benefits of working as a Customer Service Officer in Wollongong 2500, NSW:

● Learning opportunities
● Opportunities to grow
● Competitive salary

📌 Customer Service Officer - Hiring Immediately (Wollongong)
🏢 Important Group
📍 Wollongong