We are searching for a focused Customer Service Officer to join our amazing team at INDIGO in Perth.
Growing your career as a Full Time Customer Service Officer is a terrific opportunity to develop exceptional skills.
If you are strong in project management, people management and have the right drive for the job, then apply for the position of Customer Service Officer at INDIGO today!

Indigo (formerly Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy, driving and professional education. We provide tailored allied health and AT solutions to people with disability, seniors, carers, health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all.

THE ROLE

With ongoing growth of Indigo, and expansion of the national GEAT (Goods, Equipment and Assistive Technology) contract under the Commonwealth Home Support Program, we are now seeking professional and driven Customer Service Officers to be part of our high performing phones team.

These are varied roles which include the following duties:

• Providing customer service through telephone or email contact

• Link customers to internal and external services

• On-boarding clients within an allocated region of Australia, referred through My Aged Care for Commonwealth Home Support Services

• Assisting in the hire, purchase or ordering of goods to meet customer goals

• Supporting customers through their journey

• Some opportunities for Saturday work

THE CANDIDATE

If you are passionate about customer service and customer experience,



love working as part of a supportive team and enjoy a steady workload, we would love to hear from you! The successful candidate will have:

• demonstrated experience in customer service and sound understanding of customer relationship management with professional delivery

• Previous call centre experience – inbound and outbound calls

• You will have experience in general administration, and good attention to detail

• Sound computing skills, being competent in MS Office, Outlook and Teams

• Exceptional multi-tasking abilities – being able to work across multiple platforms whilst being on a call with a customer

• Collaborative team approach and excellent interpersonal skills

Desirable experience and knowledge:

• Knowledge of the aged care or disability sector or previous experience using client management systems

• knowledge of NDIS and CHSP

• Knowledge of assistive technology

• Previous call Centre experience

WE OFFER

• Valued-based organisation – making a difference in people’s lives

• Multiple Fixed term, full-time and part-time (Minimum 0.6 FTE) opportunities on offer with a view to extend

• Generous salary packaging options, of up to an additional $18,549 tax-free





• A good work-life balance for our staff is important to us and we offer additional leave and options to purchase extra leave

• An interactive employee well-being program and an active and fun social club

• Annual flu vaccination and an Employee Assistance Program

• Office location accessed by excellent public transport

Get the full position descriptions by emailing email View email address on jobs.swagapp.com or go to

Shortlisting will commence immediately, Indigo reserves the right to commence interviews prior to the closing date. We thank you for your interest in Indigo and will respond to all candidates.

Only those with the right to live & work in Australia need apply. No agency applications at this time.

A NDIS Worker Screening Check is a prerequisite for all role at Indigo

Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.

Values: Passion, Integrity, Creativity, Together.

We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as significant to us as qualifications, technical skills, and experience.

We promote and support diversity and inclusion in our workplace and encourage all diversity groups to apply. If you require any additional support during the recruitment/interview phase, contact View email address on jobs.swagapp.com

Benefits of working as a Customer Service Officer in Perth:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package

📌 Customer Service Officer - Start Now (Perth)
🏢 Important Group
📍 Perth