We are looking for an ambitious Customer Service Officer to join our dynamic team at SFSALES008414 in Melbourne.
Growing your career as a Full Time Customer Service Officer is an awesome opportunity to develop excellent skills.
If you are strong in planning, critical thinking and have the right initiative for the job, then apply for the position of Customer Service Officer at SFSALES008414 today!

Job Description

Essential Selection Criteria:

- Have 2 to 5 years' experience within the building industry (timber, building or construction industries preferred).
- Have 2 to 5 years' experience within a customer service environment.
- Possess excellent communications skills inclusive of integrating and adapting to different personalities in a fast-moving industry (i.e. speak to customers, floor personnel, truck drivers, and senior management).
- Strong time management skills are essential, and the ability to multitask and work towards achieving strict deadlines.
- Ability to problem-solve and professionally manage customer queries and complaints.

Desired Selection Criteria:

- Intermediate computer literacy in Microsoft Office applications.
- Not afraid of a challenging role and is looking for a long-term career.
- Experience with SAP software is highly desirable in this role.

Job Summary

Customer Service Officer – Dandenong, VIC.

Wesbeam is an Australian owned and operated national market leader in the timber manufacturing industry. We recognise the true value of our team members, and we are excellent believers in personal and professional development. An exciting opportunity has become available for an experienced Officer in Customer Service to join our Dandenong, Victoria team.





Our ideal candidate will be available Monday – Friday 7.30 am – 4.00 pm, be efficient with their time and have a desire to provide outstanding service, be a team player who can learn and adapt quickly to a new and demanding environment and have strong computer and data entry skills as well as a willingness to ensure all customer issues are dealt with quickly, professionally and accurately.

Your duties will include:

- Provide dedicated customer service from the placement of the order all the way through the process to the delivery of our products.
- Process a high volume of customer orders via e-mail and other software platforms.
- Convert quotations, credit claims and returns.
- Provide communications on product availability, product specifications, pricing and delivery information to customers.
- Maintain a high level of communication with customers, contractors, account managers, production, dispatch, and distribution centres.
- Resolve complaints and customer enquiries politely and professionally without conflict.
- Assisting in the coordination and completion of stock takes.
- Releasing daily orders for the production team efficiently and accurately.

Competencies

Delivering High Quality Work

Driving Continuous Improvement

Working Safely

Skills

Staff Communications

Collaboration

Decision Making

Ethics

Generic Planning

Planning

Education

Current license to practice law in applicable jurisdiction

Bachelor's Degree preferred in Relevant industry

Benefits of working as a Customer Service Officer in Melbourne:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Customer Service Officer - Urgent Hiring (Melbourne)
🏢 Important Business
📍 Melbourne