We are looking for an expert Customer Service Representative to join our diverse team at Civica UK Ltd in Melbourne.
Growing your career as a Full Time Customer Service Representative is a terrific opportunity to develop useful skills.
If you are strong in teamwork, problem-solving and have the right initiative for the job, then apply for the position of Customer Service Representative at Civica UK Ltd today!

Customer Service Representative

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.

We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Requirements

A day in the life…

Our Customer Service Representatives are the first point of contact for customers at Fines Victoria who need help understanding their options or taking action to manage their fines.





Fines can be scary or confusing for some customers and this critically important role provides you the opportunity to make a positive difference in a customer’s day.

This permanent, full-time role includes 6 weeks of classroom and on the job training and provides you an excellent opportunity to earn while you learn.

You will be supported by experienced Team Leaders in a hybrid work environment.

Reporting to a Team Leader, you will be providing high-level support to customers, ensuring queries are responded to in a friendly and efficient manner.

You have skills like:

- Strong interpersonal and communication skills
- Attention to detail
- Team focused and flexible
- Analytical and problem-solving skills
- Negotiation and investigative skills
- Knowledge of fines Victoria systems, business rules, processes and procedures
- Experience working within the Aboriginal community (desirable)

You may have previous experience of working in a service driven industry like retail, hospitality or contact centres and thrive in high volume environments. You are comfortable navigating multiple computer systems and programs. A proven ability to meet or exceed targets would also be advantageous.

Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Advantages of working as a Customer Service Representative in Melbourne:

● Excellent benefits
● Opportunities to grow
● Attractive package

📌 Customer Service Representative - Get Hired Fast (Melbourne)
🏢 Nameless
📍 Melbourne