We are hiring a confident Customer Service Representative to join our exceptional team at Hays in Scoresby 3179, VIC.
Growing your career as a Full Time Customer Service Representative is an awesome opportunity to develop useful skills.
If you are robust in adaptability, decision-making and have the right mindset for the job, then apply for the position of Customer Service Representative at Hays today!

Automotive/Finance Industry | Scoresby location | $66k salary package | February start | Multiple vacancies

Your new company
At Hays we continue to support our global and local clients within the financial services industry. We are seeking multiple Customer Service Representatives and multiple Collections Officers to join our client in their Scoresby office located in the Eastern suburbs of Melbourne.
If you're a people person, have an interest in financial services or the automotive industry, and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement within a globally recognised market leader in the automotive industry, and you'll be working in a hugely supportive environment.

Your new role

x10 Customer Service Representatives, x2 Collections Officers

- Engage with your customers to provide answers about their car loans and Insurance enquiries
- Retain customers by connecting them to their local dealership
- Co-ordinate payment arrangements where necessary
- Show an understanding of all compliance requirements when dealing with customers
- Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
- Contribute towards changes to improve our business.




- Meeting the high customer service standards expected and hitting and exceeding various performance targets

What you'll need to succeed

- Recent and relevant contact centre/customer service experience
- Able to work on a rotating roster of 8am - 7pm Monday to Friday
- Able to commit to three weeks FT training upon commencement of the role
- Be a natural communicator over the phone while looking for the right information, with the ability to problem solve and work under pressure
- Able to work in a highly structured environment with KPI's and targets
- Investigation and ownership of complex member queries
- The self-motivated ability to learn and work both autonomously and part of a team
- Proven experience using Microsoft Office
- Your own mode of transport, as the office is not close to public transportation

What you'll get in return

- Competitive salary package of $66k
- Free and secure onsite parking
- Cooperative team environment
- Industry renowned training
- Fantastic leadership and management team
- Exclusive employee benefits and incentives
- Hybrid WFH options once established
- No weekend work

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Emma Hoch, the Hays consultant actively recruiting for this role.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

Benefits of working as a Customer Service Representative in Scoresby 3179, VIC:

● Excellent benefits
● Opportunities to grow
● Competitive salary

📌 Customer Service Representative - with Growth Opportunities (Scoresby)
🏢 Leading
📍 Scoresby