We are on the lookout for an ambitious Customer Success Manager to join our agile team at EstimateOne in Richmond 3121, VIC.
Growing your career as a Full Time Customer Success Manager is a great opportunity to develop excellent skills.
If you are strong in teamwork, adaptability and have the right mindset for the job, then apply for the position of Customer Success Manager at EstimateOne today!

Put simply, we’re an Australian-born SaaS platform and one of 2022’s Best Places to Work in Australia and New Zealand. Headquartered in Melbourne, Australia, our ambition is to become the global industry standard procurement platform in the commercial construction industry.

We’re the market leaders in Australia & NZ, and are extending our product offering to bring our product to the UK. We recently secured $20M in new investment to support our strategy, so it’s a really exciting time to be joining us.

Our established scale-up vibe keeps things lively. We’ve come a long way in 14 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 14. We’re passionate about transparent and fair expectations and results and we have a commitment to creating a career-defining place to work for all of our team.

About the role

We’re looking for a talented Customer Success Manager to ensure our paid customers get maximum value from our products, in order to drive engagement, maximise renewed MRR and generate upsell opportunities where relevant.

You’ll be looking after a group of our supplier customers - one of the newest and also fastest-growing audiences in our portfolio.

This is the perfect role for someone who is keen to make an impact on the growth of an organisation.



You’ll be collaborating closely with product, sales and customer experience teams in a truly cross-functional environment.

As a Customer Success Manager you will:

- Be excited to spend regular time with customers, building empathy for their needs
- Own the churn and renewals process for our supplier customers
- Design and deliver onboarding processes to ensure that customers understand product features, functionality and ROI
- Ensure customers are using features within the product that we know provide the greatest customer value
- Contribute to developing Customer Success initiatives that we achieve on a quarterly basis
- Be comfortable using data to drive your activities and form processes to achieve high customer engagement and satisfaction
- Be happy to collaborate with other functions like Marketing, Customer Experience and Sales to ensure all aspects of the customer experience are considered
- Contribute to the Customer Success function at EstimateOne, engaging and learning from other CSMs in our business

About you

- You're someone who cares about our customers, who can foster relationships with them, and be a custodian of our brand experience with EstimateOne.
- You love creating value; you understand the challenges and needs of customers,



and know intimately how our products and services can meet those needs to deliver value
- You're a strategic thinker; you're able to look at the bigger picture of a business or an account, and think about how we could best serve them
- You're detail oriented and data-driven
- You resonate with our company values and are eager to put them into practice

Perks

There’s more to working at EstimateOne than just creating game-changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

- Flexible working hours & the ability to WFH
- You don’t have to work full-time, but we’d love it if you did.
- $5,000 per year to put towards your professional development
- 5 days of entrepreneurial leave per year, to work on your side projects and make them come to life
- Paid Parental & volunteer leave
- Business-wide activities on a Friday afternoon, every 7 weeks (think escape rooms, drawing classes, lawn bowls, cooking classes)
- We also match NFP donations 2:1 - to name a few!

EstimateOne is an equal-opportunity employer committed to providing a work workplace that embraces and values diversity and inclusion. Should you have any support or access requirements, we encourage you to advise us at the time of application. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

Benefits of working as a Customer Success Manager in Richmond 3121, VIC:

● Learning opportunities
● Opportunities to grow
● Competitive salary

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