We are on the lookout for a brilliant Customer Support Consultant to join our growing team at TSA Group in Brisbane CBD 4000, QLD.
Growing your career as a Full Time Customer Support Consultant is a terrific opportunity to develop excellent skills.
If you are strong in creativity, project management and have the right initiative for the job, then apply for the position of Customer Support Consultant at TSA Group today!

At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations.

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well.

As a Customer Support Consultant you will answer inbound calls from customers, build rapport and provide outstanding customer solutions. You will navigate through multiple systems, whilst maintaining customer engagement on the phone, and confidently handle technology faults, complaints and trouble-shooting issues. Don’t worry – we will teach you everything!

Job Description

What you need to know:

- Base Salary of $48,000 plus Super and a Monthly Incentive Structure
- Our customers need us around the clock, so this role works on a roster across Monday – Sunday between 6am – 10pm (shifts are 7.6 hours, work 5 days per week).
- Once you pass probation,



not only will your salary increase by $2,000 annually, you can choose to work from home on a hybrid model, and adopt a 9 day fortnight
- Located in Brisbane CBD
- Gain a Cert III in Business whilst you learn

Why work with TSA?

- Our #TSAWays are what we are all about. Think of them as the vibe!
- Join a company that promotes from within – work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people!
- We are proud of our fun, friendly and supportive team setting

Qualifications

So, who are you?

- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator – personable as well as articulate
- Driven - no task is too big
- Technically Savvy – can navigate multiple systems at once
- Organised – you are always two steps ahead
- Engaging – people love interacting with you
- Resilient – you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible – you work around requests to ensure results are delivered

Additional Information

Want to know more? Check out our social media pages:

- Website:
- Instagram: tsa_group_
- LinkedIn:

Benefits of working as a Customer Support Consultant in Brisbane CBD 4000, QLD:

● Excellent benefits
● Opportunities to grow
● Competitive salary

● Remote Work opportunity

📌 Customer Support Consultant - Hiring Now (Petrie Terrace)
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📍 Petrie Terrace