Service Administrator – Customer Service FocusAt Rankin Plumbing, were proud to be a well-established local plumbing company known for reliable service, quality workmanship and looking after our customers.We believe customer service is just as important as the work we do.
For many of our customers, you will be their first point of contact with Rankin Plumbing, so having someone who is friendly, helpful and genuinely enjoys dealing with people is extremely important to us.About the RoleWe are looking for a friendly, organised and customer-focused Service Administrator to join our team on a maternity leave position.This is a varied role within our Service Division, where you will be responsible for managing incoming phone calls and emails, assisting customers with their enquiries and working closely with our Service Division Manager and the wider office team.This role would suit someone who enjoys talking to people, solving problems and making sure customers feel looked after.You donu****t need to have plumbing experience — we can teach you the industry side of the role.
What matters most to us is your attitude, communication skills and willingness to learn.What Youu****ll Be DoingAnswering incoming phone calls and being the friendly first point of contact for our customersListening to customers, understanding what they need and helping find the right solutionHandling customer enquiries professionally and calmly, including when customers are frustrated or unhappyResponding to emails and following up customer enquiriesBooking and coordinating service jobsCommunicating with customers regarding appointments, job updates and schedulingWorking closely with plumbers,



the Service Division Manager and the office teamKeeping customers informed and ensuring they receive a positive experience from start to finishManaging competing priorities in a busy service environmentCompleting general administration and data entry with a high level of accuracyThe Customer Service Skills Weu****re Looking ForWeu****re looking for someone who:Genuinely enjoys helping peopleIs confident and friendly on the phoneHas a professional and positive mannerCan communicate clearly with customers and staffCan remain calm and helpful when dealing with difficult situationsIs comfortable having conversations with customers and asking the right questionsTakes ownership of customer enquiries rather than simply passing them onHas good problem-solving skills and common senseUnderstands the importance of keeping customers informedTakes pride in providing a great customer experienceWhat Else Youu****ll NeedGood literacy and numeracy skillsGood computer and Microsoft Office skillsStrong organisational and time management skillsExcellent attention to detailAbility to work in a rapid-paced environmentA willingness to learn our systems and processesProfessional presentationCurrent driveru****s licencePrevious administration, reception, scheduling or customer service experience would be highly regarded, but is not essential for the right person.Why Join Rankin Plumbing?
You'll be joining a supportive and friendly team where everyone works together and is willing to help each other out.We value people who are reliable, willing to learn, take pride in their work and contribute to a positive workplace culture.You'll also have the opportunity to learn about the plumbing industry and develop your administration and customer service skills within a busy and well-established business.The PositionFull-time, Monday to FridayMaternity leave position - 12 MonthIf you're someone who loves dealing with people, enjoys helping customers and wants to be part of a great team, weu****d love to hear from you.
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📌 Service Administrator – Customer Service Focus (Shepparton)
🏢 Rankin Plumbing
📍 Shepparton