Courts Administration Authority
Job reference:
******
Location:
**** - ADELAIDE
Job status:
Ongoing
Eligibility:
Open to Everyone
The Courts Administration Authority is constituted by the Courts
Administration Act ****.
The Act established the State Courts
Administration Council as an administrative authority independent
of control by executive government and to confer on the Council
power to provide courts with the administrative facilities and
services necessary for the proper administration of justice.
Participating courts of the Authority are the Supreme Court,
District Court, Environment, Resources and Development Court, Youth
Court, Magistrates Court, and the Coroner's Court.
CourtSA Contact Centre
CourtSA Contact Centre provides information and advice via
telephone, email and LiveChat enquiries to court users, legal
practitioners and members of the public across civil and criminal
jurisdictions.
The Contact Centre manages approximately 70,000 incoming calls,
85,000 email and 25,000 Live Chat enquiries per annum.
Why work with us?
At the CourtSA Contact Centre, no two days are the same.
As part
of a supportive and collaborative team, you will help thousands of
court users each year navigate court processes and access the
information they need during what can often be a significant and
challenging time in their lives.
This role offers a unique opportunity to gain broad exposure to
all jurisdictions within the Courts Administration Authority,
developing specialised knowledge of court procedures, legislation
and online services while building valuable leadership and customer
service skills.
You'll join a team that is committed to continuous improvement
and innovation.
Staff are encouraged to identify opportunities to
enhance processes,



improve customer experiences and contribute to
service improvements that make a real difference for court users
and stakeholders.
In return, you'll enjoy:
Meaningful work that supports the administration of justice
in South Australia.
The prospect to develop expertise across multiple court
jurisdictions and services.
A collaborative team environment that values learning,
knowledge sharing and professional growth.
Opportunities to coach and support others while further
developing your leadership capabilities.
The chance to contribute to process improvements and
service innovation that directly impact court users.
The ideal candidate will:
Have the ability to lead and supervise a team
Thrive in a fast-paced customer service environment and
remain calm and professional when dealing with complex,
sensitive or challenging enquiries.
Work collaboratively as part of a team, providing support,
coaching and guidance to colleagues.
Take initiative and use sound judgement to resolve issues,
identify opportunities for improvement and contribute to
positive outcomes.
Demonstrate excellent communication and interpersonal
skills, with the ability to build productive relationships with
a diverse range of stakeholders.
Be highly organised, adaptable and capable of managing
competing priorities while maintaining accuracy and attention
to detail.
Have a genuine commitment to delivering exceptional service
and improving the experience of court users.




Special Conditions:
The following special conditions apply to this position:
Appointment is under the Courts Administration Act
****.
Terms and Conditions of employment are governed by
the Public Sector Act ****.
Appointment is dependent upon a current National Police
Certificate that the CAA finds satisfactory.
As a justice agency, the CAA may receive details of spent
convictions as part of any Criminal History Screening and use
this information in the selection process.
Remuneration:
ASO3 ($74,095 - $78,694 per annum +12% superannuation)
Enquiries:
Jane Son | Manager, CourtSA Contact Centre
Email: ******
Additional Information:
All applications must be submitted online through IWorkforSA.
Refer
to the CAA Applicant Kit and attach your resume and cover letter as
a single document.
The CAA is committed to creating a workforce which reflects the
wider community, as well as providing a working environment which
embraces and values diversity and inclusion.
We encourage and welcome applications from individuals across
diverse community groups and are committed to providing a positive
and barrier-free recruitment process and workplace.
People with a
disability are encouraged to apply.
For further information about the CAA please visit the
CAA website
Applications close:
31/08/2026 11:00 PM
Attachments:
- ASO3 - CourtSA Contact Centre Senior Consultant - Job Profile Aug **** - P&C; Approved.pdf
- CAA Applicant Kit ****.pdf
- Pre-Employment-Declaration_******.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Courtsa Contact Centre Senior Consultant (South Australia)
🏢 Courts Administration Authority
📍 South Australia