Full-time permanent opportunity available at Westpac's Aitkenvale branch
Get things happening for our customers – and your career
Be genuinely rewarded for the experience you bring
What's the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community that you're proud to call your own.
Inspiring a team of customer service and sales specialists, you'll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that!
You'll be the driving force behind your branch's overall success – holding financial, risk and operational accountability – whilst ensuring customer advocacy is at the heart of all you and your team do.
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help?
Hold accountability for
compliance
and
risk
management – build a culture of doing the right thing
Lead your team in
building customer digital confidence
by driving Digital First conversations to
grow digitally active customers
Drive balanced
growth
across
customer advocacy
,
lending
,
assisted solutions
and
digital adoption
through strong stakeholder relationships with specialist teams, regional leadership and community networks
Drive customer
acquisition
,
service
and
retention
– building genuine connections with customers and the community and
resolving
customer concerns effectively and efficiently
Recruitment
,
training
,
retaining
and
performance management
of frontline branch staff
What do I need?
Solid
leadership
experience is essential,



ideally gained in Banking and Finance (preferred)
Experience of working to fulfil
business
performance targets
and
spur growth
Proven experience of holding accountability for
risk
and
compliance
, staff
performance
and
customer
experience
High-energy
, with an ability to
inspire
and
motivate
a diverse team
Ability to effectively
de-escalate
and address challenging situations by using strong
communication
and
problem-solving
skills
Our Promise to You
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac Group the best place to work in the country.
Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.
Create Your Future Today
To get started, simply click on the
APPLY
or
APPLY NOW
button.
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.

📌 Bank Manager - Stockland Shopping Centre, Aitkenvale (Townsville)
🏢 Westpac Bank
📍 Townsville