Accounts Receivable & Collections OfficerPivotel delivers critical communication solutions across satellite and cellular networks – keeping businesses, government organisations and communities connected in some of Australia's most challenging environments.We work across Enterprise and Government customers, providing trusted advice and tailored communication solutions that enable people to stay connected wherever they operate.
Behind those services is a Finance team focused on strong commercial outcomes, accurate financial management and supporting the continued growth of the business.About the RoleWe're looking for an experienced Accounts Receivable & Collections Officer to join our Finance team on the Gold Coast.This is a hands‐on role with a strong focus on collections – approximately 70% Collections and 30% Accounts Receivable.You'll take ownership of a portfolio of customer accounts, proactively follow up overdue debt and work directly with customers to resolve outstanding balances and account issues.
You'll also support the broader AR function across reconciliations, receipts, invoicing and account maintenance.We're looking for someone who is comfortable managing both inbound and outbound calls, having professional but confident conversations about overdue accounts and working towards clear collection KPIsYou'll be joining a team that is strengthening its collections approach, so this role will suit someone who enjoys taking ownership,



working to targets and seeing the direct impact of their work on results.Key ResponsibilitiesProactively manage a portfolio of overdue customer accountsMake regular outbound collection calls and follow up outstanding balancesWork with customers to resolve payment issues, disputes and account queriesMonitor ageing and prioritise collection activity to reduce outstanding debtWork towards agreed collection, call and account management KPIsMaintain accurate notes, follow‐up actions and customer account recordsProcess and reconcile customer receiptsComplete customer account reconciliations and ledger maintenanceAssist with invoicing and management of AR inboxes and queriesReview credit applications and assist with credit management processesLodge and follow up credit defaults where requiredWork closely with the wider Finance and Sales teams to resolve account issues and improve collection outcomesWhat You'll Bring to This RoleWe're looking for someone who knows their way around both collections and Accounts Receivable and is comfortable taking responsibility for their own portfolio.Ideally, you'll bring:3+ years' experience in Accounts Receivable, Collections or Credit ControlStrong hands‐on experience managing overdue accounts and debt collectionConfidence making outbound collection calls and having sometimes difficult payment conversationsA professional,



firm and customer‐focused communication styleExperience working to collection targets or KPIsStrong account reconciliation and problem‐solving skillsExperience working in a high‐volume setting with competing prioritiesGood working knowledge of Excel, Outlook and Microsoft OfficeStrong attention to detail and accurate record keepingThe ability to work independently, follow through on commitments and take ownership of outcomesMost importantly, you'll be someone who is proactive.
You won't wait for an overdue account to become a problem – you'll follow it up, understand what is holding up payment and keep working it through to resolution.Why Join Pivotel?
Enjoy additional paid annual leave during your employment – 3 bonus days available from commencementCompetitive salary with annual reviews to recognise your contributions and ensure fair progressionAccess to Employment Hero benefits, including discounts and cashback on everyday expenses like fuel, groceries, retail and travelEmployee Assistance Program (EAP) offering 24/7 confidential support for you and your familySupportive team culture – we value collaboration, continuous improvement and celebrating wins togetherA genuine opportunity to take ownership of a collections portfolio and make an impactHybrid working arrangements – 3 days in the office and 2 days working from homeGold Coast / Southport locationPivotel is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from diverse backgrounds, and those with disabilities.All successful candidates will be required to complete an Australian Police Check prior to commencement.
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📌 Accounts Receivable & Collections Officer (Gold Coast)
🏢 Pivotel Satellite
📍 Gold Coast