We are searching for a driven Customer Support Representative to join our productive team at ServiceNow in Sydney.
Growing your career as a Full Time Customer Support Representative is a fantastic opportunity to develop useful skills.
If you are strong in creativity, adaptability and have the right experience for the job, then apply for the position of Customer Support Representative at ServiceNow today!

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move quick because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the

qualifications

of a

job description

but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role





- Log calls and incidents on the IT Service Desk and maintain details of software/hardware problems detected.
- Provide initial triage technical support; answer support queries via phone or e-mail in a timely efficient manner.
- Escalate to internal or external support resources and Subject Matter Experts when necessary.
- Support users in the use of the ServiceNow platform by providing necessary advice and/or training.
- Perform initial triage of customer cases with documented solutions and/or workarounds.

Qualifications

To be successful in this role you have

- Technical background and ability to learn and absorb technology quickly.
- Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS workplace is highly desired.
- The ability to communicate effectively with people at all levels.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- The ability to work as part of a team and on their own initiative.

What's in it for you

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

Our compensation and benefits package is very competitive.

How do you apply

If you have what it takes to be part of this amazing team, hit the apply button and send in your application.

Additional Information





ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at View email address on jobs.smartrecruiters.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Benefits of working as a Customer Support Representative in Sydney:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package

📌 Customer Support Representative - with Growth Opportunities (Sydney)
🏢 Important Company of the Sector
📍 Sydney