We are hiring a brilliant IT Service Desk Analyst to join our diverse team at dlapiperuk in Brisbane.
Growing your career as a Full Time IT Service Desk Analyst is a terrific opportunity to develop excellent skills.
If you are strong in teamwork, planning and have the right personality for the job, then apply for the position of IT Service Desk Analyst at dlapiperuk today!

THE OPPORTUNITY

DLA Piper understands that you're building a future. Which is why we encourage you to reach your full potential. To explore the opportunities and choices that shape your individual career journey. Here, personal growth goes hand in hand with professional development.

That's our commitment. This is your opportunity.

An exciting opportunity has become available for a team oriented IT professional to join the DLA Piper’s service desk- this role can be located in Brisbane, Melbourne, Sydney or Perth.

IT Service is the Front Line of the IT department, providing a single point of contact for colleagues requiring IT support or Access to IT systems.

We would like to hear from you if you are enthusiastic in continuing you IT career and wanting to join a function working to achieving our collective firm goals. You're a team player who enjoys collaborating with peers in delivering an exceptional service.

MAIN DUTIES AND RESPONSIBILITIES

- Managing your own time to provide an exceptional level of customer service to the business and its clients
- Providing first and second line break-fix support via desk side visits or remote control. To manage the IT equipment on site, including making available equipment for new starters, dealing with departmental moves and liaising with third parties
- Creating and managing domain accounts in Active Directory. Including Creating, Deleting, Enabling, Disabling,



Renaming and Transferring domain accounts and associated Exchange mailboxes. To create and maintain email groups
- Identifying the most appropriate resolution are and engaging them for support and guidance
- Assisting with creating and maintaining process documentation and reports as required
- Contributing to a customer and team work oriented atmosphere in a demanding and fast-paced environment
- Assisting with other daily tasks assigned by the Team leader/Manager
- Cross-department/support function liaison: Working with colleagues across the IT team to ensure deadlines are met and adopt a flexible approach to work allocation where workloads dictate
- Working with colleagues within the IT department and other support areas to look to solve common issues and share best practice
- Ensure that all relevant company's standards and guidelines are met
- Support team in operational tasks
- Support Transition, Continues Improvement and Technology teams on identifying business requirements for new solutions and systems

ABOUT YOU

- At least 2 years’ experience working in a similar role within a law firm or professional services setting
- Excellent communication skills (both written and oral), demonstrate an eye for detail and approach your tasks with enthusiasm and pride
- Thrive in a fast-paced working environment, and relish the opportunity to exercise your proven time management and organisational skills to deliver excellent client service
- Demonstrate a sense of urgency and work in a high demand administration role
- High level of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory
- Seek opportunities for improvement in IT area, design and apply improvements

Benefits of working as a IT Service Desk Analyst in Brisbane:

● Learning opportunities
● Advancement opportunities
● Advantageous package

📌 IT Service Desk Analyst - Urgent Hire (Brisbane)
🏢 Important Company of the Sector
📍 Brisbane