We are searching for a remarkable Service Delivery Manager to join our productive team at TRADERN AUSTRALIA (TAUS) INTERNATIONAL CARE AND TRAINING SERVICES in Underwood 4119, QLD.
Growing your career as a Full Time Service Delivery Manager is a terrific chance to develop productive skills.
If you are strong in decision-making, communication and have the right mindset for the job, then apply for the position of Service Delivery Manager at TRADERN AUSTRALIA (TAUS) INTERNATIONAL CARE AND TRAINING SERVICES today!

About the role

The primary objectives of the Service Delivery Manager include – staff management, mentoring, developing staff skills in the delivery of a person-centered approach, as well as ensuring compliance within the NDIS framework. The role ensures that TAUS delivers services that meet individual goals of the client, enabling increased independence and identity in the community. The role has face-to-face time with clients, families and employees, as well as strategic requirements such as ensuring that quality standards are met. This role is responsible for resolving and responding to organizational/ client needs both strategically and immediately as they occur. The role will build rapport with clients and families through excellent customer service.

WHAT WE OFFER:

- $82k + Superannuation
- EAP Service
- Underwood Office Location
- Ongoing training and development
- Working for a small boutique company with great employees
- Laptop and travel allowances

MAIN DUTIES

- Staff Management of Team leaders and Care Coordinators including performance management and mentoring
- Responsible for obtaining feedback from clients and staff, particularly their views on current service delivery on a regular basis.




- Responsible for implementation of systems and processes that place the client at the centre of service delivery, exercising maximum choice and control
- Programs implemented balance dignity of risk vs. duty of care requirements for clients and the organisation.
- Ensure that all staff understand clients’ human rights, and support them in ensuring their rights are upheld.
- Responsible for ensuring staff members receive ongoing training in disability matters.
- Ensure that support/program requirements sit financially within budgeted allocations.
- Monitoring & Reporting on Client Budget on a regular basis for reporting.
- Ensuring and Monitoring Reporting Compliance on Portals including PRODA & other departments delivery of services.
- Commitment to continuous improvement principles and adherence to the set quality standards.

ESSENTIAL

1. Tertiary qualifications, in social work, psychology or disability related field.
2. Demonstrated experience in the development and delivery of programs for people with an intellectual and developmental disability including from a CALD background.
3. Knowledge and understanding of disability sector funding and new innovation funding including NDIS.
4. Demonstrated management leadership capacity, including staff supervision and performance management. Knowledge of employment law practices and how this effects day to day supervision.
5. Demonstrated superior skills in mediation and negotiation, collaboration and consultation with key stakeholders.
6. High-level knowledge and understanding of the policy, procedures and standards pertaining to the provision of disability services

Benefits of working as a Service Delivery Manager in Underwood 4119, QLD:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package

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