We are looking to hire a remarkable Service Designer to join our productive team at PeopleBank in Canberra 2600, ACT.
Growing your career as a Full Time Service Designer is a great prospect to develop productive skills.
If you are strong in persuasion, project management and have the right experience for the job, then apply for the position of Service Designer at PeopleBank today!

Our Federal Government Client is seeking a Service Designer.

This is a long-term contract role for 12 months located at our Client's ACT location.

The role will be responsible for, but not limited to:

Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.

Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services

Deliver and design appropriate service design artefacts and communication material as required

Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems

Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes

Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels

Analyse and improve user experience, taking the viewpoint of the end user

Managing stakeholder groups to develop a partnership with the business and foster a productive working environment





Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing workplace

Perform additional duties or assume responsibility of functions as directed by the Management from time to time

Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.

Foster a positive workplace culture

Perform additional duties or assume responsibility of functions as directed from time to time

Qualifications, Skills and Experience

Mandatory

Two plus years' experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research

Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes

Demonstrated experience in the development and implementation of strategic service design

Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking

Experience in taking the viewpoint of the user and analysing and improving a user's experience or user's journey when interacting with services





Proven ability to work as part of a collaborative and highly motivated team.

Proven ability to deliver in a project and program environment under limited guidance

Proven ability to identify and plan capability maturity improvements and business process improvements

Strong communication skills, with the ability to translate between business and technical terminology

Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships

Demonstrated personal drive and integrity whilst achieving results within legislative parameters

Experience in and desire to mentor and upskill less experienced team members

Desirable

Relevant tertiary qualifications or requisite experience

Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and practice.

Due to security clearance requirements for this role, candidates must be Australian citizens with Baseline clearance.

Apply now for immediate consideration - contact Ernest Yray on Show phone number quoting Job Reference: #254537.

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.

Benefits of working as a Service Designer in Canberra 2600, ACT:

● Company offers great benefits
● Advancement opportunities
● Advantageous package

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