We are looking for an enthusiastic Service Desk Analyst to join our vibrant team at Centorrino Technologies in Melbourne.
Growing your career as a Full Time Service Desk Analyst is an awesome opportunity to develop excellent skills.
If you are strong in planning, persuasion and have the right experience for the job, then apply for the position of Service Desk Analyst at Centorrino Technologies today!

Imagine joining an organisation that has a great working culture and an award winning brand! That’s exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us.

Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.

We work pretty hard at CT, but that doesn’t come without a little play.

- Work a hybrid model of 3 days in head office and 2 days at home
- Training and development – We offer heaps of courses, certifications, and coaching
- Wellbeing Subsidies – You’ll get discounts on your gym, yoga and pilates memberships
- Mac or PC? Your choice!
- Cost Price Tech – CT discounts
- Events, Events, Events for everyone!
- 3pm snack trolley – A cart of goodies with lollies, fruit and other snacks will make its way around the office at 3pm daily
- Everyone has a very personalised career and learning plan. Our commitment is to help you to become the best you can be.
- The list goes on….

About the Role

The successful candidate will be responsible for resolving escalated tickets from various teams within the business and systematically work through the request to resolve the customers' inquiries quickly and efficiently all the while developing a rapport with the end-user.



Our customers utilise a wide and varied array of technologies and as such, the successful candidate will be required to be capable of providing support in a fast paced and fun environment, with constantly evolving customer requirements. As part of the role, the successful applicant will be required to not only fix issues technical issues but also buy into our customer obsession approach to ensure we go over and above to delight end users.

Responsibilities

- Provide excellent Customer Service by maintaining regular communication with users and provide updates proactively
- Manage and effectively deal with service requests and provide ticket updates in a timely manner via telephone and email
- Manage and resolve service requests within the agreed SLA’s
- Act as an escalation point for our phones team, field services and embedded staff members on all end user account and access related issues.
- Escalate incidents promptly to vendors and higher level teams where required
- Contribute to the internal knowledge base
- Take initiative by proposing improvements, workarounds, solutions

Qualifications, Skills & Experience

Required:

- A passion for tech
- Excellent written and verbal communication and interpersonal skills
- Demonstrated ability to explain complex technical matters to customers in easy to understand terms
- A strong analytical and problem-solving mindset




- A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues within Active Directory and the Microsoft 365 suite (Predominantly within Exchange Online, Security Compliance Centre, 365 Admin Centre, Azure Active Directory, Yammer, Teams) - desirable
- Great time management, task prioritisation capabilities and a teamcentric mentality to work
- A personality that enjoys a fast-paced workplace, helping others and can work under pressure in peak periods

Considered favourably:

- Prior experience with ConnectWise
- Prior experience with PowerShell scripting
- Confidence implementing and updating GPOs
- Prior experience with maintaining and troubleshooting Gsuite
- Completion of Microsoft based certifications
- Completion of an ITIL certification

All our team members are required to obtain and maintain a valid Police Check and VIC Working with Children Check.

Time/Location:

Monday to Friday - Full Time 9am - 5.30pm

Position Based in Coburg, VIC.

Note to Recruitment Agencies:

Thank you but we've got this one.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.

Benefits of working as a Service Desk Analyst in Melbourne:

● Company offers great benefits
● Opportunities to grow
● Advantageous package

📌 Service Desk Analyst - Hiring Fast (Melbourne)
🏢 Important Business
📍 Melbourne