We are looking for an experienced Service desk analyst to join our all-star team at Hays in Sydney.
Growing your career as a Full Time Service desk analyst is a great opportunity to develop excellent skills.
If you are strong in people management, planning and have the right initiative for the job, then apply for the position of Service desk analyst at Hays today!
Government Organisation - Service Desk Analyst - 12 Month Contract
Your new company
This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government organisation in a friendly team workplace. This is a hybrid role and you will have the opportunity to WFH a few days a week.
Your new role
As Service Desk Analyst you will support hundreds of users with Level 1/2 technical issues, including Helpdesk. You will be responsible for answering the phone and being that first point of contact providing top tier customer service. You will work in a small team, delivering IT support to end users, which may include Windows 7/10, Active Directory and password resets, Outlook,
Skype for business and Exchange. You will be troubleshooting Hardware and Software.
What you'll need to succeed
- To be a fit for this role you will have minimum 2 years recent experience in a Level 1 and Level 2 Helpdesk role
- Have excellent customer service
- Experience in Microsoft technologies – Active Directory, Windows operating systems
- Excellent communication skills and confident to speak to stakeholders at all levels.
- A pro-active, solution focused, and customer centric work approach.
- Previous experience working in a Government environment would be advantageous
- Excellent customer service skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Takumi Sugiyama on View phone number on jobs.institutedata.com or send your updated CV to View email address on jobs.institutedata.com.