We are hiring a competitive Service Desk Analyst to join our growing team at Icon Group in Brisbane.
Growing your career as a Full Time Service Desk Analyst is a great opportunity to develop excellent skills.
If you are strong in leadership, presentation and have the right personality for the job, then apply for the position of Service Desk Analyst at Icon Group today!

Information Technology Brisbane Full Time Icon Group

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

With over 3,000 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.

Here’s why our people choose us

Purpose, at Pace: We remain focused on continually expanding our services and making them accessible to more people.

Impact, at Scale:We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart: Our work isn’t easy but it’s extremely key. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We’re constantly innovating. Every week brings changes,



growth and new opportunities.

A few of our benefits

Discounts and cashback on hundreds of brands through our internal ignite app

Flexible work arrangements, including remote working, compressed work weeks, varying start-finish times and so much more!

Access to novated lease options via our partner RemServ

Access to paid parental leave

Access to our Employee Assistance Program (EAP)

The Opportunity

Every person at Icon plays an important role in shaping our impact and driving our success. And as Service Desk Analyst on a permanent full-timebasis based in our South Brisbane office, you’ll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.

At Icon, you’ll play a key part by:

Providing first contact and support for incoming requests via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues

Escalating incidents with accurate documentation to level 2 and 3 support

Recording, tracking, and documenting all actions in the incident response and resolution process

Using remote tools and diagnostic utilities to aid in troubleshooting





Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined

Installing antivirus software and ensure virus definitions are up to date

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Maintaining inventory changes in the IT Service Desk CMDB database from field input

Deploying pre-packaged software using distribution tools and processes as requested by end users

About You

Demonstrated experience working in a similar role, with working knowledge of a range of diagnostic utilities and basic computer hardware

You’ll understand the importance of being organised and have a key eye for detail

With your active communication skills, you’ll be eager to build strong working relationships with internal and external stakeholders

Excited to join us and help change people’s lives for the better?

Apply Nowbecause At Icon, You Can.

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Benefits of working as a Service Desk Analyst in Brisbane:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package

● Remote Work opportunity

📌 Service Desk Analyst - Start Immediately (Brisbane)
🏢 Important Company of the Sector
📍 Brisbane