We are looking to hire a driven Service Desk Analyst to join our awesome team at Emmbr in Victoria.
Growing your career as a Full Time Service Desk Analyst is a fantastic opportunity to develop exceptional skills.
If you are strong in planning, communication and have the right initiative for the job, then apply for the position of Service Desk Analyst at Emmbr today!

i-bullet

Opportunities to move into Cyber, Sys Eng, Infra and Projects

i-bullet

Highly regarded company in Melbourne CBD + Competitive Pay!

i-bullet

Collaboration, Recognition and Support

As the Service Desk Analyst you will be joining a global top tier law firm with world-class capability coupled with a fervent desire to continually being innovative! Aiming to act with strong consciousness for the environment and sustainability.

As a member of the Technology Service Desk team, your primary responsibility will be to deliver top-notch technical support to Partners and staff. You'll be the first point of contact for all technology-related inquiries and issues from customers.

This organisation recognises your talent and provides real opportunities to move into cyber security, systems engineering and infrastructure or projects!

About the role:

* Taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution
* Logging tickets and managing them effectively
* Providing hardware support,



application support and audio-visual support
* Setting up and configuring new software and hardware, ensuring 100% functionality
* Relocation and setting up of IT equipment and ensuring that assists are managed accurately

About you:

* Strong experience in a comparable Service Desk or Help Desk position, providing Level 1/2 support
* Practical knowledge and experience with Windows 10 and Office 2019/Microsoft 365
* Outstanding communication abilities and the capacity to build relationships with internal and external clients, both in person and over the phone
* Proficiency in hardware and software troubleshooting coupled with a "can do" attitude
* Capability to work independently as well as collaboratively in a small team environment
* Holding or making progress toward ITIL v3 or v4 certification or a Microsoft certification would be advantageous.
* You must be enthusiastic about providing high-quality IT support to your customers and willing to improve your abilities to accomplish this objective

This is an opportunity to join a highly regarded business with opportunities on a permanent full-time basis - Apply today!

Advantages of working as a Service Desk Analyst in Victoria:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary

📌 Service Desk Analyst - Urgent Role (Victoria)
🏢 Important Group
📍 Victoria