We are looking for a brilliant Service Desk Manager to join our exceptional team at Hays in Sydney.
Growing your career as a Full Time Service Desk Manager is a terrific opportunity to develop productive skills.
If you are strong in leadership, critical thinking and have the right mindset for the job, then apply for the position of Service Desk Manager at Hays today!

Service Desk Manager | Permanent Position | Western Sydney

Your new company

An exciting new opportunity is available for an IT Service Desk Manager at a Software Services Company in the Automotive Industry. This organisation is located in Western Sydney and has excellent facilities on-site.

Your new role

You will be responsible for the following:

- Develop and implement processes and methodologies that promote a customer centric culture. The driver for the process is to ensure they are developed with the mindset of removing dependencies on others.
- Supervise the team's daily BAU activities.
- Monitor and manage the Service Desk queues.
- Ensure all KPI's and SLA's are being met.
- Provide and manage dashboards and reporting tools to accurately measure team members and customer data to identify trends and implement proactive strategies as required.
- Implement strategies to reduce skill gaps within the team.





What you'll need to succeed

- Strong knowledge of the Dealer / Automotive Management Industry; DMS Product management experience - relevant qualifications.
- Experience in managing/leading a Service Desk team.
- Experience in using call logging software.
- Experience in analysing/troubleshooting and supporting clients remotely via telephone and remote support tools.
- Ability to work with limited supervision/direction, self-motivator / starter.

What you'll get in return

The organisation offers a contemporary onsite working environment, opportunities for career development and an excellent remuneration package for the right candidate.

What you need to do now

If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to View email address on aplitrak.com call me now on Show phone number. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508

Benefits of working as a Service Desk Manager in Sydney:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary

📌 Service Desk Manager - with Growth Opportunities (Sydney)
🏢 Important Company of the Sector
📍 Sydney