We are looking for a focused Service Desk / Onsite Engineer to join our passionate team at VISITS in Melbourne.
Growing your career as a Full Time Service Desk / Onsite Engineer is an amazing opportunity to develop exceptional skills.
If you are strong in persuasion, presentation and have the right drive for the job, then apply for the position of Service Desk / Onsite Engineer at VISITS today!

- We're undergoing phenomenal growth due to our amazing team and passion for empowering our clients through technology.

- We want the top Service Desk professionals, the star performers, to join our team!

- Are you this person? The best in your team? Looking for an exciting new challenge?

Yes?

VISITS is a leading national IT Service provider supporting mid-market and growing SMB clients.

Like many others, our Service Desk handles incidents and service requests for a broad range of technologies.

UNLIKE others , our passion and culture is helping clients use technology to enable their success. An 'incident' is not something that is broken; it's a customer that can't do their job. A 'new software feature' is not something extra to support; it's an opportunity for clients to work smarter or better.

We're growing and want you to join our team

If you're still reading, it means you share our passion. So this is what you'll be doing:

- You will be part of our National Service Desk supporting clients across Australia and also going onsite to client offices as needed.
- Providing technical support to a wide range of businesses and client staff, with support requests coming via chat, phone,



email and our portal.
- Supporting other members of the Service Desk Team.
- Helping with changes and projects.
- Supporting technologies including computers and devices, operating systems (mostly Microsoft) and applications, Office 365, identity management, security products, Teams and Teams Phone etc.

Should you apply?

We expect good technical skills but we're also happy to invest in training if you have some gaps.

But what we can't do is teach you to be passionate about customer service or give you the soft-skills that will make you a success in our company. Therefore, only apply if you have:

- Outstanding verbal and written communication skills, and confidence dealing with people at all levels of an organisation.
- A passion for customer service with a high degree of patience and empathy.
- An excellent understanding of service desk processes.
- Great problem solving and lateral thinking skills.
- Excellent time management skills.
- Ability to work in a team or on your own.
- Reliability and dependability, taking ownership of anything that comes your way.
- As travel to client sites is required, you need to have a current Drivers' Licence. Access to company cars is available.





At least 1 year of experience on a Service Desk is important, and ideally this will be with another MSP.

Staff Benefits & Perks

Our Melbourne head office in St Kilda Road is a great place to work with breakfast, snacks and light lunches supplied, a cafe-quality coffee machine, is located close to public transport and lots more! We have a great team culture and organise regular social gatherings, including Friday Night Drinks.

You will primarily work from our office and perform onsite work at client sites in and around Melbourne. There is some flexibility to also work from home.

Work is mostly during business hours although we do stagger our shifts a little to cover earlier and later shifts and there is an on-call after-hours roster that you will also need to be part of. If you like to start earlier or finish later, we can certainly accommodate you. We're a family owned business and we try to be as flexible as possible with staff.

In addition, we offer staff a personalised training and professional development plan to assist you with your career progression.

This is a permanent full time role.

Remuneration will be negotiated based on your experience and qualifications.

Please note that we will only be contacting applicants that have been shortlisted.

Benefits of working as a Service Desk / Onsite Engineer in Melbourne:

● Company offers great benefits
● Company offers career progression opportunities
● Competitive salary

● Remote Work opportunity

📌 Service Desk / Onsite Engineer - Fast Hire (Melbourne)
🏢 Recognized
📍 Melbourne