We are hiring an energetic Return to Work Specialist to join our stellar team at Gallagher Bassett Services, Inc. in Melbourne.
Growing your career as a Full Time Return to Work Specialist is a great opportunity to develop productive skills.
If you are strong in persuasion, decision-making and have the right mindset for the job, then apply for the position of Return to Work Specialist at Gallagher Bassett Services, Inc. today!

Why become a Return to Work Specialist with GB?

Our team is growing and we’re hiring multiple Return to Work (RTW) Specialists to join our Workers Compensation claims team.

This role may interest you if are working in rehabilitation, return to work, or personal injury claims management could be the chance you’re looking for to utilize your skills and qualifications in a new field.

We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.

About the Role

As a Return to Work Specialist, you’ll be a leader in recovery and return to work by influencing and driving return to work outcomes on all injury claims. Identify and triage claims that are high/Medium and Low risk of exceeding expected return to work outcomes, whilst working closely with the supporting case managers. The RTW Specialist will utilise their knowledge and skillset in return to work, person centred injury management and exceptional stakeholder communication skills, to drive optimal return to work outcomes.

You will add value to Gallagher Bassett across the following:

Providing leadership as key subject matter expert within your team relating to recovery and RTW, whilst supporting your team manager and wider leadership group

Managing a small portfolio of high-risk injury claims,



supporting injured workers and employers with their recovery, RTW and return to health

Supporting case managers of medium/low risk claims with regular claim conferencing

Identifying biopsychosocial risk factors leading to strategic recovery and return to work goals whilst achieving RTW goals

Identifying primary and secondary psychological claims whilst supporting appropriate strategic measures in managing injured workers back to full functional capacity

Undertaking RTW visits (Virtual and in person) when required to support recovery and RTW outcomes

Applying a person-centered management approach focusing on injured workers’ needs, by setting recovery goals and supporting them to achieve these

We’re interested in hearing from people who possess:

Claims Management experience, ideally within workers compensation

Knowledge of Personal Injury Management concepts relating to Victoria’s Workers Compensation Scheme

Excellent customer service skills and experience

Time management, administrative and organisational skills

Experience in leading people, teams or key initiatives

Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal

If you live our values and demonstrate the people capabilities, we can offer you the following:

Attractive remuneration packaging & flexible work arrangements – including Work from Home

Paid Parental Leave

Excellent working environment – friendly,



flexible and supportive working environment which is built around great team support and rewarding opportunities;

Exciting career – as our Company grows, so do the opportunities for our people;

Opportunities for ongoing education and development;

Service recognition awards; and employee assistance program for yourself and immediate family members.

About us

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB is a wholly owned subsidiary of Gallagher, a global organisation employing over 33,000 employees.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1200 staff.

To apply

If this sounds like the job for you, then we want to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Benefits of working as a Return to Work Specialist in Melbourne:

● Learning opportunities
● Advancement opportunities
● Competitive salary

● Remote Work opportunity

📌 Return to Work Specialist - Urgent Position (Melbourne)
🏢 Leading
📍 Melbourne