About Resonate CXResonate CX is an Australian SaaS scale-up building an enterprise Customer Experience platform used by leading organisations across Australia and internationally.
Our Voice of Customer and Voice of Employee platform combines machine learning, text analytics, and data visualisation to turn feedback into explicit, actionable insights that drive better decisions.
As we continue to grow, we're looking for a Customer Success Associate to support our customers and gain hands‐on experience in a fast‐paced SaaS environment.Why Join UsBe part of a growing SaaS scale-up with real customer impactWork with large enterprise clients locally and globallyLearn how modern Customer Success teams operate in a product‐led businessGain exposure to CX technology, analytics, and SaaS product developmentJoin a supportive, inclusive, and genuinely fun team cultureWhat You'll DoAs a Customer Success Associate, You'll Support The Team In Helping Customers Get Maximum Value From The Platform.




Your Day‐to‐day Will IncludeUnderstanding how customers use the platform and identifying gaps or friction pointsProactively engaging with end users to drive regular usage and feature adoptionSupporting onboarding and ongoing customer enablementWorking closely with marketing and product teams to help customers stay informed about new features, improvements, and best practicesEnsuring the right customer stakeholders are engaged and receiving relevant updatesLearning how renewals, upsell, and cross‐sell conversations work in a SaaS businessAssisting the Customer Success team with operational and account support tasksWhat We're Looking ForPrevious work or internship experience in customer service, sales, consulting, or a technology environment (preferred but not mandatory)Strong verbal and written English communication skillsComfortable engaging with customers and internal stakeholdersCurious, proactive, and willing to learn in a fast‐moving environmentInterest in SaaS, technology, and customer experienceInterested?
Submit your resume along with a short cover letter outlining your experience and what you're excited to learn.
Please include key achievements from previous roles or internships.
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📌 Customer Success Associate (New South Wales)
🏢 Resonate CX
📍 New South Wales