We are searching for an experienced Front Office Team Leader to join our exceptional team at IBIS in Adelaide.
Growing your career as a Full Time Front Office Team Leader is a great opportunity to develop relevant skills.
If you are strong in decision-making, communication and have the right initiative for the job, then apply for the position of Front Office Team Leader at IBIS today!

Front Office Team Leader | Fixed Term March – Dec 2023

At Ibis Adelaide, our reception is our un-official director of first impressions! You lead with liking, making every person feel welcome and create memorable experience, right from GO!

This fantastic fixed term – parental leave cover chance would suit an experienced Receptionist, wanting to put their leadership skills to test.

What is in it for you:

- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Discounted car park

What you will be doing:

On this role you will homed at the Ibis receptions covering a variety of shifts and stepping up as Duty Manager as and when required.

You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging. You will be a guru of local knowledge to help every guest get the most out of their stay,



all whilst listening out for all opportunities to wow our guests when they least expect it.

Your daily mission will include:

- Assist guest with check in / out, information during their stays
- Switchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
- Process / take bookings during reservations after hours
- Attend to guest with a professional telephone manner
- Ability to think on your feet and anticipate guests needs
- Multitask with great time management
- Solve problems on the spot
- Work in a face paced environment

Your experience, skills and qualifications include:

You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition:

- We are looking for a special someone with a passion for people and providing impressive service to join our front office team on a full time basis.
- Proven Receptionist 1 year minimum experience in a hotel environment is required.
- Computer literate and confident Opera user. TARS Database or similar is preferred.
- Exceptional communication skills both written, verbal and non-verbal.
- You will be an organized individual with a high attention to detail
- Previous experience in a Reservations environment is an advantage
- Previous supervisory experience is advantage.
- Current SA RSA certificate.
- Valid and current First Aid training and CPR certificate
- RP holder or the ability to apply




- Working rights to accommodate a full time role in Australia

Your team and working environment:

Ibis Adelaide is proud to report that we have successfully defended our title as Australia’s best ibis for several years running. With guest satisfaction results that are the envy of many 5 star properties, a purpose-built brand hotel (opened in 2014) with strong design elements and a team of people that never settle for second best, this is an opportunity to join the fun and lead the way. The bones of our hotel include 311 rooms, a fitness centre, restaurant and bar on level one, and a flexible conference space. The soul of our hotel is the 45+ incredible staff, who deliver amazing service day in and day out.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Benefits of working as a Front Office Team Leader in Adelaide:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package

📌 Front Office Team Leader - Urgent Role (Adelaide)
🏢 Important Group
📍 Adelaide