We are searching for a creative Junior IT Helpdesk Administrator to join our all-star team at Minor Hotels in Sunshine Coast, QLD.
Growing your career as a Full Time Junior IT Helpdesk Administrator is a terrific opportunity to develop useful skills.
If you are strong in teamwork, decision-making and have the right initiative for the job, then apply for the position of Junior IT Helpdesk Administrator at Minor Hotels today!

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

We are currently seeking a diligent, professional and friendly Junior IT Helpdesk Administrator to join our team on a full time basis at our head office located in Maroochydore, Sunshine Coast. Customer service is at the heart of what we do, with this in mind you will approach all tasks with a positive and can do attitude. You will use your IT Administrator skills to maintain a high level of customer support for Minor Corporate and Hotels Systems and Staff.

Responsibilities

- Monitor and maintain operational systems to agreed service levels
- Manage Helpdesk tickets
- Implement minor enhancements to existing operational systems, where appropriate
- Restore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained.
- Continuously gain knowledge of reverent product offerings and systems
- Understand current support polices and methods of support delivery




- Establish and maintain strong relationships with hotel staff and head office team
- Report on relevant service level data on daily basis

Qualifications

To be successful you will need:

- Experience in a similar role is advantageous
- An understanding of the Microsoft stack, including Servers, Active Directory and Office365
- An understanding of Helpdesk Systems, Citrix Xenapp and configuring Mobile Phones using and MDM
- Able to be rostered on call for afterhours support

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B; outlets across the globe
- Hundreds of discount savings and earn cashback at your favourite retailers.
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

Grow with us and apply today with a CV and cover letter explaining why you are best applicant for this role!

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Benefits of working as a Junior IT Helpdesk Administrator in Sunshine Coast, QLD:

● Company offers great benefits
● Advancement opportunities
● Competitive salary

📌 Junior IT Helpdesk Administrator - Hiring Urgently (Sunshine Coast)
🏢 Important Company of the Sector
📍 Sunshine Coast