Are you looking for the opportunity to step into a Leadership role?

Perhaps as the new Clerical in Charge at our busy Robina practice at South Coast Radiology!

ABOUT THE ROLE

South Coast Radiology is seeking a Clerical in Charge (CIC) for our site at Robina, to lead the Radiology Administration Team.

This state-of-the-art comprehensive site offers all modalities including MRI.

As the CIC, you will work closely with the Radiographer in Charge (RIC) to ensure that the reception team provides a superior service that delivers excellence in diagnostic imaging to our valued patients and referring doctors through training, support, and guidance of the reception team, as well as be responsible for the diary management, patient data entry and practice revenue cycle.

This is a full-time permanent position working across a 9-day fortnight.

Reporting to the Southern Clerical Manager; Your role will include:

- Managing of the site Clerical Team as well as any Clerical Rovers
- Provide support and mentoring to the site reception teams.
- Provide continuous training and development to site reception teams
- Excellence in customer service delivery in order to exceed patient and referrer expectations.
- Effective communication and interpersonal skills to show patients care, compassion, and empathy
- Excellent attention to detail to ensure patient confidentiality
- Diary Management
- Ensure practice and clerical appearance standards are maintained
- Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
- Detailed analytical and problem-solving skills
- Strong attention to detail and focus on completing high quality work
- An ability to work autonomously as well as part of a collaborative team.
- Excellent time management and organisational skills with ability to meet targets
- A "can do" attitude that builds rapport with patients, staff, and professionals easily




- Be committed to your own professional development and embrace ongoing learning opportunities.
- Other duties as directed by the Administration Services Manager, Clerical Manager and RIC

FOR YOU

- A strong culture that fosters teamwork, community, and inclusivity.
- Work life balance - work and live on the beautiful Gold Coast
- State of the art training programme dedicated to preparing you with the necessary skills and knowledge to excel in your career
- Full Uniform provided
- Staff recognition programs and awards
- Fitness Passport with over 1000+ locations nationwide
- Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family.
- Fantastic development opportunity to further your career with SCR
- Share your years of knowledge and experience to help train, problem solve, and trouble shoot
- Increase your existing knowledge in Radiology Administration

ABOUT YOU

- Demonstrated Radiology administration experience essential
- Demonstrated Leadership experience desirable
- Leadership abilities to support the team and practices
- Experience using RIS platforms - ideally Karisma.
- Demonstrated knowledge and understanding of all radiology billing policies and procedures (including Medicare, DVA, Work Cover and Inpatient billing)
- Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
- Detailed analytical and problem-solving skills
- Strong attention to detail and focus on completing high quality work
- An ability to work autonomously as well as part of a collaborative team.
- Excellent time management and organisational skills with ability to meet targets
- A "can do" attitude that builds rapport with patients, staff, and professionals easily
- Be committed to your own career development and embrace ongoing learning opportunities.

HOW TO APPLY

Please submit your application by selecting "Apply". Any questions? Please reach out to Jodie from our Talent Acquisition Team text/call 0476 887 478.

**South Coast Radiology takes pride in being an equal opportunity employer**

📌 Clerical in Charge (Robina)
🏢 Recognized
📍 Robina