About us

Family Clinic Southbank is a newly opened clinic located at 63 Power Street, Southbank. The clinic is conveniently located just 200m from the main entrance to Crown Casino and immediately adjacent to Southbank Boulevard. We are looking for a charismatic and friendly receptionist with a can-do attitude and genuine concern for patients to join our tight knit, supportive team.

The clinic will shortly be offering extended operating hours Monday, Wednesday and Thursday 6pm - 9pm and we are looking for an experienced receptionist to support the doctor during those shifts.

Position Overview

- Family Clinic Southbank has an excellent relationship with our customers and the admin team is an essential component of that experience.
- Our ideal candidate will be the face of the clinic showing a high level of professionalism and empathy for our patients.
- Provide administrative support to management, medical and nursing employees.
- Undertake all duties in a diligent manner with honesty and integrity

Core tasks & responsibilities

- Meeting and greeting patients
- Scheduling appointments and managing the appointment diary.
- Answering telephone queries for bookings, patient results and general patient queries.
- Processing payments (EFTPOS, HICAPS, Medicare, Work Cover/TAC) and follow-up of unpaid accounts.
- Liaise with patients, medical practitioners and healthcare bodies to organize follow-up and specialist appointments




- Managing incoming and outgoing referrals and correspondence
- Maintain client database and demographic details (excellent attention to detail a must)
- Ensure reception and waiting room is presentable and tidy, maintaining infection prevention & control protocols.
- Follow set clinic procedures when dealing with emergencies
- Adhere to patient privacy and confidentiality legislation

Qualifications and Experience

- Previous customer service experience in a GP practice is essential as the role with principally be working an after hours shift alone with the GP.
- Experience with Best Practice patient management software is essential.
- Professional presentation, well developed communication skills, strong attention to detail and a passion for patient care are the keys to success in this role.
- High level computer literacy including Microsoft Office applications (Word, Excel, and Outlook), experience with Best Practice patient-management software preferred.
- Excellent time management skills including the ability to manage numerous tasks concurrently
- The ability to work independently, show initiative and work productively within a team environment

When applying please outline your availability.

Perks

- We are a small clinic that offers relaxed and supportive team environment with good remuneration.

📌 Medical Receptionist (Southbank)
🏢 Leading
📍 Southbank